Training Course:Front Office Operations/AccommodationSchool/Trainer:Royal Canadian Institute of Technology
Surrey, Vancouver, British Columbia, Canada
Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced
Course Description:
'' Accommodations I is an introductory course. Topics include travel patterns affecting the lodging industry, different types of lodging, functions of the various departments within a lodging operation, human resource management issues specific to hotel operations and management, current trends in guest services, competitive tactics that hotels use in their services and amenities, service philosophy and psychology, principles of front desk management and relevant operational procedures.
tudents will learn the increased role of technology in front office operations, information on e-commerce and on basic Internet concepts. Outlining strategies and action steps will be introduced in case the technology fails and employers have to fall back on manual operations. Special case studies and exhibits will help students to understand the key concepts Students will also learn: the front office staff’s role in delivering high-quality service, secrets to keeping the front desk profitable, the impact of e-commerce and the Internet on front office operations, the relationship of the front office to other departments
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Elements of this syllabus are subject to change.
Please go to the school's official website for training price and schedule:
http://rcit.edu/
Phone:604-879-5676
School Address/Venue(s):
Royal Canadian Institute of Technology
508 Kingsway
Vancouver, BC
CANADA V5T 3J9
Jobs & Resumes: Surrey, Vancouver
Houses & Roommates: Surrey, Vancouver
Travel Agencies: Surrey, Vancouver
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