Training Course:Customer Service Professional (Diploma)School/Trainer:Elmcrest College
North York, Ontario, Canada
Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced
Course Description:
'' The Customer Service Professional Diploma provides the skills necessary for daily interaction with spa clients in a way that reinforces the unique experience offered by the spa. An excellent program for current customer service representatives in the spa who want to hone their skills or as an introduction to the spa industry for students who are considering joining the industry as a career.
The Customer Service Professional Diploma program encompasses Terms 1-2 of the Spa Management curriculum (240 hours).
History of the spa industry
Current industry trends, challenges and statistics
International Spa Association standards and practices
Regulatory requirements for Registered Massage Therapy in Ontario
Benefits and contraindications of various massage and esthetics treatments
Health and safety requirements for spa treatments
Practical customer service skills to meet and exceed the expectations of spa clients
Techniques for visual merchandising and consultative sales in the spa
Hands-on spa reservation software training
Group and special events in the spa
Business communication
...''
Elements of this syllabus are subject to change.
Please go to the school's official website for training price and schedule:
http://www.elmcrestcollege.com/
Phone:1-888-641-6300
School Address/Venue(s):
1200 Lawrence Ave. West , North York, ON M6A 1E3
Jobs & Resumes: North York
Houses & Roommates: North York
Search other schools for Customer Service Professional training resources.
Other training courses offered by Elmcrest College:
Massage Therapy
Professional Spa Therapist
Spa Manager/Director
The Spa Leadership Certificate
Notice: The course description on this page was captured from the Internet as historical reference or submitted by visitors. It was archived statically and not updated from day to day.
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