Customer Service & Call Centre (Diploma)

Durham Business & Computer College
Oshawa, Pickering, Toronto, Ontario, Canada

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' We are at the beginning of the New Economy �The Information Age. To survive and prosper, all businesses must be able to service customers anywhere, anytime. This is the reality of E-commerce, and Call Centres are the vehicle by which these demands are fulfilled by modern business. Qualified personnel, who specialize in delivering services one-to-one over the phone and/or the Internet, are in explosive demand by every industry in every corner of the world. The demand for knowledgeable Customer Service Representatives will continue to grow as the Information economy expands. Individuals who wish to excel in the New Economy come to Durham Business & Computer College to master its tools!
The objective of this course is to develop in-depth knowledge of Micro-computing, Electronic Communication Technology, Effective Business Communication and Customer Service techniques, to complement existing knowledge gained through business experience.

MODULES BUS OOT Office Operations and Technology
OPS WIN Windows Operating System
BUS KEY College Keyboarding
BUS WRD Word Processing using MS Word
BUS EXL Business Analysis using MS Excel
BUS ACS Database Management using MS Access
BUS PPT Business Presentations using MS PowerPoint
BUS OLK Internet and E-mail Communications using MS Outlook
BUS PIW Project Integration and Workgroup Collaboration
BUS PUB Public Relations
BUS COM Business Communications
BUS TEC Telephone and Electronic Communications
BUS CUS Customer Service
BUS MGS Self-Management and Goal Settings
BUS TEM Team Dynamics
BUS OSC Organizing for Success
GEN CPE Career Planning and Employment Assistance ...''

Elements of this syllabus are subject to change.

Phone:(416) 724-1053, (905) 427-3010, (905) 443-3010

School Address/Venue(s):

203-1457 McCowan Road Toronto, ON Canada M1S 5K7

220-1099 Kingston Road Pickering, ON, Canada L1V 1B5

111-50 Richmond Street E Oshawa, ON, Canada L1G 7C7


Jobs & Resumes: Oshawa, Pickering, Toronto
Houses & Roommates: Oshawa, Pickering, Toronto
Travel Agencies: Toronto

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