Microsoft CRM 1.2 - Applications Professional

Dimension Data Learning Solutions
Syndey,Brisbane,Canberra,South Melbourne,Adelaide,Perth, Australia

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' The Microsoft Customer Relationship Management Applications course explores the Microsoft CRM application from a user’s perspective. Modules in this hands-on classroom experience include functionality available in both Standard and Professional editions of Microsoft CRM. Application functionality covered in the course includes Core CRM Navigation, User Interface, Sales for Outlook Client, Sales, and Customer Service. This application course does not include materials or instructor discussion of Microsoft CRM Installation, Application Configuration, Workflow Configuration, Customization, Back Office Integration or Data Migration. All material used in the Microsoft CRM Applications Professional course is based on Microsoft CRM v1.2

Skills Gained:
• Microsoft CRM User Interface and application terminology • Basic and advanced navigation and record maintenance • Microsoft CRM Sales for Outlook functionality and synchronization • Account, Contact, Lead, Opportunity and Activity record management • Microsoft CRM Standard and Professional edition functionality • Sales functionality, including Lead, Opportunity, Quote, Order, Invoice, and Product Catalog management • Customer Service functionality, including Contract, Case, and Knowledge Base management • Options to personalize the Microsoft CRM User Interface and personal settings

Key Topics:
Day 1
Microsoft CRM Overview Navigation - User Interface Navigation - Working with Records Searching Accounts and Contacts Activities and E-mail Workplace Notes & Attachments Security & Reports

Day 2
Sales for Outlook Client Leads and Opportunities Sales Process Quotes, Orders, and Invoices Product Catalog Sales Literature and Competitors
Customer Service Contracts and Cases Routing and Queuing Knowledge Base
...''

Phone:61 2 9299 3333

School Address:

Level 10
301 George St
Sydney, NSW
Australia - 2000
Phone : 61 2 9299 3333
Fax : 61 2 9299 7585
Email : training@didata.com.au

10th Floor, Thakral House
301 George St
Syndey , NSW
Australia - 2000
Phone : 61 131 201 or 61 2 9299 3333
Fax : 61 2 9299 3154

12th Floor,
307 Queen St
Brisbane , QLD
Australia - 4000
Phone : 61 131 201 or 61 7 3221 2444
Fax : 61 7 3221 2744


1st Floor,
32 London Circuit
Canberra , ACT
Australia - 2601
Phone : 131204 or 2 62637900
Fax : 61 2 6248 6436


3rd Floor,
11-17 Dorcas St
South Melbourne , VIC
Australia - 3205
Phone : 61 131 201 or 61 3 9626 0770
Fax : 61 3 9696 0786


4th Floor,
139 Frome St.
Adelaide , SA
Australia - 5000
Phone : 61 131 201 or 61 8 8236 8200


Jobs & Resumes: Syndey, Brisbane, Canberra, South Melbourne, Adelaide, Perth
Houses & Roommates: Syndey, Brisbane, Canberra, South Melbourne, Adelaide, Perth

Building Microsoft Commerce Server 2002 Solutions
Building Microsoft Content Management Server 2002 Solutions
Designing E-Business Solutions using Microsoft BizTalk Server 2004
Fundamentals of Network Security
Implementing and Administering Security in a Microsoft Windows Server 2003 Network
Implementing Microsoft Internet Security and Acceleration Server 2004
Designing Security for Microsoft Networks
Managing Microsoft Systems Management Server 2003
Planning and Deploying Microsoft Systems Management Server 2003
Implementing Microsoft Operations Manager 2000
Microsoft CRM 1.2 - Customization
Microsoft CRM 1.2 - Installation and Configuration
Microsoft Business Solutions: Axapta Development Track
Microsoft Business Solutions: Axapta Financial Application Track
Microsoft Business Solutions: Axapta Installation & Configuration Track
Microsoft Business Solutions: Axapta Supply Chain Application Track
Microsoft Business Solutions: Great Plains Distribution
Microsoft Business Solutions: Great Plains Financials
Microsoft Business Solutions: Great Plains Installation and Configuration

Notice: The course description on this page was captured from the Internet as historical reference or submitted by visitors. It was archived statically and not updated from day to day.