Training Course:

Managing Emotions in the Workplace


AMA - American Management Association

Arlington, Atlanta, Boston, Denver, Chicago, Dallas, Houston, Las Vegas, New York, San Francisco, United States

Course Format:
Classroom | E-learning | Virtual | Online/Live | On-site/In-house | Blended

Course Description:

How You Will Benefit
Understand the connection between emotions and stress in the workplace
Improve your skills at managing emotions in the workplace and maximizing work relationships
Become more effective at managing emotions in the workplace through assertiveness communication skills
Create less stress in the workplace by fostering work environments where emotional honesty and emotional energy are accepted
Learn how to balance the physical, mental and emotional aspects of life
Control your emotions when faced with stress in the workplace and achieve positive interaction in teams and work groups
What You Will Cover
Understanding Stress in the Workplace
Identify common causes of stress in the workplace from personal experiences
Categorize common symptoms
Discern the difference between positive stress and negative stress in the workplace
Determine your levels of personal and work-related stress
Recognize the ways you may be contributing unintentionally to your own levels of stress in the workplace
Identify aspects of your personal and professional lifestyles in relation to your management of emotional well-being
A Closer Look at Feelings and Emotional Well-Being

Define personal mastery and its impact on your work life
Differentiate between the two groups of emotions to better understand how you are feeling and why
Identify different feelings in the past, present and future
Evaluate your emotional debt and discover ways to pay it off
Analyze situations so that your emotions do not sabotage the results you want
Recognize thoughts, feelings and behaviors associated with stressful situations
Analyze behavior patterns associated with stressful events
Communicating or Controlling? Balance or Ballistics?

Use your mirror listening skills to understand how others are feeling
Identify feelings and the reasons why people feel the way they do
Recognize when to be assertive in interacting with others
Construct assertive messages using the XYZ technique
Rituals—Managing Emotions in the Workplace

Identify rituals that presently exist in your life
Classify rituals according to purpose
Personal Action Plans—Putting It All Together

Create a personal action plan to implement your learning back at work

Elements of this syllabus are subject to change. Training programs and their availability may vary by location.

Please go to the school's official website for training price and schedule:


School Address/Venue(s):

1601 Broadway
New York
NY 10019

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