Telephone Power - making the most of every call

Northamptonshire Chamber of Commerce
Northampton, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' "Who’s calling?" Customer, user, supplier, colleague, the boss, competitor, mate! The ability to be alert to any caller and to make the right response is a standard all employees could use for the benefit of the business. Getting through to the right person, clearly stating the purpose of the call, asking meaningful questions and achieving call objectives are all key benefits of this entertaining course. The telephone is either loved or loathed!

Why attend?

This course will take the fear out of using the telephone and show how its effective use can be of tangible commercial benefit to all types of business or organisation.

Who should attend?

Anyone who has to make or receive lots of calls on the telephone, Anyone who is not comfortable conversing on the telephone.

Topics covered include:

Features & benefits of the telephone
Building telephone confidence
First impressions count
Developing a telephone voice? Can you hear a smile
Telephone calls - preparation techniques. Preparing to make or receive calls
Managing a telephone conversation - asking questions, taking control
Understanding the callers / receivers perspective
Handling difficult situations on the ’phone
Technological developments - telephony and the computer. What can our system do?
Telephone call messaging & administration
By the end of this course you will be able to...

Use the telephone in a confident manner, whatever the situation
Use the voice as an effective tool for good telephone communications
Create a favourable impression of the organisation on the telephone
Understand and use the concept -’can you hear a smile?’
Use new telephone skills to promote the business or satisfy customer enquiries
Quickly spot and speedily deal with emergency situations on the ’phone
Efficiently handle complaint, nuisance and other difficult call
...''

Phone:(01604) 490490

School Address:

Opus House, Anglia Way, Moulton Park, Northampton NN3 6JA UK
Tel: (01604) 490490
Fax: (01604) 670362
Email: info@northants-chamber.co.uk


Jobs & Resumes: Northampton
Houses & Roommates: Northampton

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