Selling Effectively on the Telephone

Northamptonshire Chamber of Commerce
Northampton, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' Attracting sales over the telephone is a very difficult job for even the most experienced salesperson. There are a range of skills and techniques that should be learnt if you want to experience a successful telesales campaign.

Why attend?

This course will give delegates the knowledge to develop the skills associated with effective selling using the telephone. Using easy to remember procedures and techniques delegates will learn how to sell their range of products and services in a planned, methodical and profitable way.

Who should attend?

Sales staff who regularly use the telephone to sell their products and services and wish to improve their ’hit rate’ and overall telephone selling effectiveness.

Topics covered include:

The seven stages of the selling process
Four types of approach
The four stages of the customer’s buying cycle
Customer questions that must be answered
The 5 elements of credibility
Rules to be successful
Effective listening
Closing like you’ve never closed before
Gaining commitment
Getting repeat business
Up-selling
Call planning
By the end of this course you will be able to...

Utilise all the necessary principles, skills and personal motivation to sell more effectively.
Know the exact words and phrases to use in tough situations that are faced every day.
Be able to present your organisation with confidence, professionalism and zest.
Have an in-depth understanding of the telesales sequence: Probe, confirm match and close.
...''

Phone:(01604) 490490

School Address:

Opus House, Anglia Way, Moulton Park, Northampton NN3 6JA UK
Tel: (01604) 490490
Fax: (01604) 670362
Email: info@northants-chamber.co.uk


Jobs & Resumes: Northampton
Houses & Roommates: Northampton

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