CIPTT: IP Telephony Troubleshooting

Mondale IT Solutions Ltd
London,Birmingham,Reading,Slough,Manchester,Glasgow,Edinburgh,Bristol,Milton Keynes,Leeds, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' IPTT provides SE¡¯s the knowledge and skills required to troubleshoot Enterprise Call Manager, Unity, and IP network deployments. IPTT is one of several hands-on courses in a curriculum that addresses both design/planning practices and hands-on experience in configuring, deploying, and troubleshooting AVVID solutions.

Course Outline

Module 1: Cisco IP Telephony Troubleshooting Overview
Module 2: Troubleshooting Methods
Module 3: CallManager, Network Signalling, and Dial Plan
Module 4: Troubleshooting Utilities and CallManager and Operating System Troubleshooting
Module 5: Network Infrastructure and Call Detail Records
Module 6: Voice Quality
Module 7: Unity Troubleshooting
Module 8: Escalation

Additional details
Course ID: CIPTT
Duration: 5 days
Prerequisites
CVOICE and CIPT
Skills
After completing this course, students will be able to:


Identify troubleshooting issues including voice network, CallManager, the Unity server, and the network infrastructure
Utilize the problem-solving process to troubleshoot common network problems
Utilize CCM traces to troubleshoot common VoIP problems
Troubleshoot problems in the distributed CCM environment
Describe 911 deployment issues for campus and multisite models
Identify and describe CallManager component versions, admin serviceability tool functions, event viewer functionality, performance monitor functionality, and the troubleshooting issues regarding accounts and passwords
Use SQL Query Analyser to access database information
Describe ICS troubleshooting methods
Troubleshoot routing and switching issues
Utilize CDR data and ART
Identify issues that affect QoS
Use troubleshooting methods to maximize QoS
Describe Unity features and configuration parameters
Utilize troubleshooting methods to resolve voicemail issues
Describe the features and functions of the TAC, how to use the Bug Navigator, review other options to help resolve known problems, identify the different priority levels and list the methods of escalating trouble tickets to the Cisco TAC
Apply diagnostic tools to solve problems that simulate real-life IPT malfunctions
...''

Phone:01635 281 888

School Address:

Mondale IT Solutions Ltd
Poplar House
Compton Road
East Ilsley
Newbury
Berkshire
United Kingdom
RG20 7LH

Phone: 01635 281 888
Fax: 01635 281 789
Email: gordon@mondale-its.com


Jobs & Resumes: London, Birmingham, Reading, Slough, Manchester, Glasgow, Edinburgh, Bristol, Milton Keynes, Leeds
Houses & Roommates: London, Birmingham, Reading, Slough, Manchester, Glasgow, Edinburgh, Bristol, Milton Keynes, Leeds

CVOICE: Cisco Voice Over IP
CBGP: Configuring BGP on Cisco Routers
CSSOC: Content Services Switch Operation & Configuration
CARCH: Designing Cisco Network Service Architectures
CI-DESGN: Designing for Cisco Internetwork Solutions
CMPLS: Implementing Cisco MPLS
CQOS: Implementing Cisco Quality of Service
CWENT: Implementing Cisco Works for Enterprise LAN/WAN Management
CICND: Interconnecting Cisco Network Devices
CIINTRO: Introduction to Cisco Networking Technologies
CIPCCB: IPCC 10 Day Bootcamp
CRSD: IPCC Express & IP IVR Deployment
CMDSCT: MDS 9000 Configuration & Troubleshooting
CISECUR: Securing Cisco IOS Networks
Citrix Core Technologies and Architecture
Citrix Metaframe Password Manager: Administration
Citrix Metaframe Presentation Server 3.0 Enterprise Administration
Citrix Metaframe Presentation Server 3.0 Mgt and Maintenance for the Enterprise
Citrix Metaframe Presentation Server 3.0: Troubleshooting Enterprise Environment

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