Training Course:ISEB Foundation Certificate in IT Service ManagementSchool/Trainer:UNICOM
London, Uxbridge, Middlesex, United Kingdom
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' This is an intensive but enjoyable 3 day course that provides you with a firm foundation in IT Service Management best practices and processes. This is based on the IT Infrastructure Library, ITIL and BS 15000.
Benefits of Attending
The Foundation Certificate is the first level of professionally recognised qualifications and is awarded to candidates who pass a one hour multiple choice examination. You will gain a clear understanding of the relationships between the business, customer, service management processes, industry standards and methodologies. You will also learn about implementation and approaches to help you to apply service management, through real world examples .
Who Should Attend?
All those working in any aspect of Service Management; those who are implementing one or more of the Service Management processes, BS 15000 in an IT environment and wish to use Service Management as a basis for certification.
Course Outline
Introduction
Service Support Processes
Service Level Management
Other Service Delivery Processes
...''
Please go to the school's official website for training price and schedule:
http://www.unicom.co.uk/
Phone:+44 (0)1895 256484
School Address:
UNICOM R&D House
One Oxford Road
Uxbridge, Middlesex
UB9 4DA, UNITED KINGDOM
Tel: +44 (0)1895 256484
Fax: +44 (0)1895 810201
Email: info@unicom.co.uk
Jobs & Resumes: London, Uxbridge
Houses & Roommates: London, Uxbridge
Other training courses offered by UNICOM:
Test Tools
IT Service Management Managers Course
ISEB Practitioner Certificate in Software Testing
Change, Configuration and Release Management Essentials
ISEB Certificate in Information Security Management Principles
ISEB Foundation Certificate in Software Testing
ISEB Advanced Certificate in Programme and Project Support Office
ISEB Foundation Certificate in Programme and Project Support Office
PRINCE2 Foundation & Practitioner
Innovation Performance Management
Making Business Intelligence Pay
Ultimate Financial Consolidation And Reporting
Strategic Performance Management
Balanced Scorecard and Strategy Maps: An Introduction to these Management tools
Six Sigma:A Leader’s Guide to Achieving Business Improvement
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