Help Desk Support for IBM Notes 6

GBdirect Ltd
London,Leeds,Birmingham,Coventry,Edinburgh,Glasgow, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' An instructor-led Domino course to enable Domino and Notes end user support personnel to use available resources to find solutions to the most common Notes and Domino 6 end user errors, problems, and frequently-asked questions (FAQs).

Suitable For
Domino and Notes 6 users who support IBM Lotus Notes end users
Course Prerequisites
Moving to IBM Lotus Notes 6 (ND150) [for New Users]
Maximizing Your Productivity with IBM Lotus Notes 6 for Power Users (ND210) [for New or Update Users]
A minimum of three (3) months experience using Notes

Outline Course Contents
Introducing the Notes Infrastructure
Presenting the Notes Infrastructure
Introducing Domino Domains
Understanding the Impact of the Domino Directory
Identifying Directory Services
Introducing Domino Named Networks
Describing the Role of the Domino Server
Managing Notes IDs
Storing Notes IDs
Handling User Passwords
Recovering IDs and Passwords
Troubleshooting Notes IDs
Using Troubleshooting Resources
Gathering End User Information
Using the Notes Log
Using Notes Online Help
Managing and Customizing the User Environment
Organizing the Notes Desktop
Managing the Notes Desktop
Managing Bookmarks
Creating a New Default Desktop
Customizing a User’s Desktop Environment
Identifying the Notes Initialization File
Accommodating Multiple Users on a Single Workstation
Breaking Down a Notes Client
Browsing the Web from Notes
Troubleshooting the User Environment
Introducing Domino Security
Identifying the Levels of Security
Certifying Users and Servers
Accessing Servers
Troubleshooting Server Security
Managing Domino Databases
Applying Database Security
Defining Access Control Lists
Choosing a Database Template Update Option
Managing the Size of a Database
Archiving Database Documents
Troubleshooting Domino Databases
Introducing Mail Routing
Defining Mail Routing
Identifying the Components of Mail Routing
Identifying Mail Delivery Problems
Troubleshooting Mail Routing Problems
Troubleshooting Notes Mail
Managing the Personal Address Book
Securing Notes Mail
Setting User Preferences for Mail
Using the Out of Office Agent
Archiving Mail
Introducing Directory Catalogs
Setting Up for Internet Mail
Troubleshooting Notes Mail
Setting Up and Supporting Remote Notes Users
Setting Up Users to Work Remotely
Identifying Methods of Connecting Users to Work Remotely
Troubleshooting Remote Notes User Connections
Setting Up and Troubleshooting Replication
Creating a Replica Copy
Working with ACLs and Replication
Setting Encryption for a Replica
Using Replication Settings
Setting Replication Options
Scheduling Replication
Tracking Replication History
Resolving Replication Conflicts
Supporting and Troubleshooting Calendaring and Scheduling
Setting Calendar Preferences
Using Alarms
Creating Repeating Calendar Entries
Adding Holidays to the Calendar
Printing the Calendar
Troubleshooting the Resource Reservations Database
Troubleshooting Group Scheduling
Checking the Group Calendar
Replicating Free Time
...''

Phone:0800 651 0338, +44 (0)870 200 7273

School Address:

GBdirect Ltd
Training Division
Leeds Innovation Centre
103 Clarendon Road
LEEDS
LS2 9DF
West Yorkshire
United Kingdom


Jobs & Resumes: London, Leeds, Birmingham, Coventry, Edinburgh, Glasgow
Houses & Roommates: London, Leeds, Birmingham, Coventry, Edinburgh, Glasgow

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