Training Course:Automotive Service ConsultantSchool/Trainer:Automotive Training Centres
Toronto,Montreal,Surrey,Richmond, Canada
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' This program is a comprehensive preparation for professional, service-oriented individuals wishing to become Automotive Service Consultants.
Canada¡¯s auto industry needs service-oriented professional Service Advisors.
Automotive Training Centres¡¯comprehensive four-week course will prepare you to take a front line position at your dealership,providing excellence in customer service.
You¡¯ve got a passion for cars,right? Put that passion to work with Automotive Training Centres.
We offer:
• A quick start ¨C no long waits
• Training on industry-standard software
• Instruction in how to deliver exceptional customer service every time
• Instruction in writing complete and accurate shop repair orders,using industry terminology
• Seven key steps to quickly analyze a customer¡¯s problem
• An explanation of the value of dealership service,and up-selling valuable additional services
• Knowledge of how your appearance and attitude influence the service process
• Guaranteed job placement assistance. • An industry recognized Certificate upon graduation.
Service Advisor Field-experienced instructors
Automotive Training Centres offers state-of-the-art training,using today¡¯s technology and a hands-on approach.We employ industry experienced instructors with a talent for teaching,and we keep class sizes small so you get the support and attention you need.
Staying up to date
Customers and technicians depend on the Service Advisor to keep them informed of service schedules,warranty changes and special service needs.We help you with strategies for multi-tasking andstaying current.
Translating customer concerns
You play a key role in converting a customer¡¯s description of a problem into a shop repair order. Learn how to ¡®read¡¯what customers are saying,help with a diagnosis,and partner effectively with your shop technicians.
Staying cool under pressure
Quality customer service can demand careful handling of certain situations ¨C we teach you coping strategies for resolving issues to benefit the customer and the dealership.
Course Outline
How to communicate with your customers
Details of automotive products and services
How to effectively sell those products and services
Use of the computer software used in this job
Increasing customer satisfaction
Streamlining your service operation
Renewing your motivation
Increasing your service sales
Certificate
Upon graduation you receive the Auto Service Consultant Certificate from the Automotive Training Centre.
Placement Assistance
All graduates receive full placement support from the Automotive Training Centre
...''
Please go to the school's official website for training price and schedule:
http://www.autotrainingcentre.com
Phone:1-800-458-7473
School Address:
Automotive Training Centres
152 Norseman Street
Toronto, Ontario
M8Z 2R4 Canada
L’ Ecole Automobile
3900 Jean-Talon St. West
Montreal, Quebec
H3R 2G8 Canada
Jobs & Resumes: Toronto, Montreal, Surrey, Richmond
Houses & Roommates: Toronto, Montreal, Surrey, Richmond
Other training courses offered by Automotive Training Centres:
Automotive Mechanics
Pre-Apprentice Auto body Technician
Automotive Detailing
Automotive Sales & Leasing Consultant
Auto Body Estimator
Automotive Parts & Warehousing
Automotive Business Manager
Advanced Business Manager
Fixed Operations Specialist
Tire & Lube Specialist
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