Listening Skills

Business Training Works, Inc.
Port Tobacco, MD, United States

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' The business world is more complex than ever, with demands coming from all directions. Those demands can lead to "trying to get it all done" and hearing not listening. From motivating people to provide needed information, to making sure that messages are understood, ¡°Listening Loud and Clear¡± is a seminar for both people who want to learn how to become better listeners and those who need others to listen better to them.


Program Objectives

As a participant, at this program’s conclusion you should be able to:

Define why listening is important.
Demonstrate the use of open and closed questions.
Identify your behavioral style and its unique challenges.
Describe a model of feedback, communication, and listening.
Explain the importance of body language in the listening process.
Demonstrate techniques for better listening to challenging speakers.
Develop an action plan to improve your listening skills.

Course Outline

Say What? - Understanding the Importance of Listening

This training begins with a listening self-assessment and discussion of why listening but why it’s sometimes hard to do. Both the organizational and personal benefits of better listening are stressed and illustrated through hands-on activities.

The Communication Jungle - Why Some People Are Better Listeners
Module two focuses on each participant’s personal communication style. Using the Business Training Works’ signature diagnostic tool, The Communication Jungle, participants will learn to identify their own behavioral styles, the styles of their coworkers and clients, and how to adjust for better communication.

HEAR - A Model for Better Listening
This module explores the HEAR model; a method for better understanding. Participants will learn how to focus on the speaker, empathize with what is being said, analyze the message, and respond. During the session, groups will participate in several rounds of practice listening where they will pinpoint their biggest challenges for additional focus.

Reading Body Language - Nonverbal Cues Explained
Sometimes what is said is not what is meant, something careful students of body language know. This module reviews the importance of nonverbal communication signals, how they affect the communication process, and how to listen more effectively by recognizing those signals.

Challenging Speakers - Listening to Those Who ...
Some people are easier to listen than others. This module focuses on learning to better listen to challenging speakers: nonstop talkers, monotone speakers, boring presenters, big mouths, etc.

Better Questions, Better Answers - Skills for Drawing Others Out...
Many people can have an entire conversation without asking a single question. Unfortunately, they often miss the point, miss out on facts, or miss an opportunity to communicate that they really understand the speaker. This module focuses on how to ask open-ended and closed-ended questions and when to use each.

I Heard You, Now What - Responding to Messages
The program concludes with a review of all concepts discussed and how to respond to messages for maximum impact. Situations covered include constructive feedback, delegating, and more.
...''

Phone:301.934.3250

School Address:

9015 Katie Court . Port Tobacco, MD 20677 USA

Jobs & Resumes: Port Tobacco
Houses & Roommates: Port Tobacco

Basic Business Etiquette Training
Executive Business Etiquette Training
Communication Skills
Dealing with Difficult People - Communication Skills Training
Negotiation Skills
Business Writing
Communication Skills Training for Technical Professionals
Communication Skills for Managers and Supervisors
Workplace Diversity
Team Building
Customer Service Telephone Skills
Coaching for Customer Service
Supervision Skills For Managers
CUSTOMER SERVICE EXCELLENCE
Basic Supervision

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