Communication Skills Training for Technical Professionals

Business Training Works, Inc.
Port Tobacco, MD, United States

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' Technical people typically ask for technical training, but often what they need most is managerial, people-skills, and leadership training. During this down-to-earth program, participants will learn the secrets of those who make people skills seem easy: how to build personal credibility, delivering positive and negative feedback, improving listening skills, making small talk, rephrasing for better relationships, dealing with difficult people, handling negative situations, and more. Skills practice exercises are interactive, allowing participants to practice what they have learned in a relaxed environment. Power Networking ¨C Communication Skills for Technical Professionals is the ideal program for technically competent people who want to enhance their communication skills.

Program Objectives

As a participant, at this program’s conclusion you should be able to:

Define why listening is important.
Demonstrate the use of open and closed questions.
Identify your behavioral style and its unique challenges.
Describe a model of feedback, communication, and listening.
Explain the importance of body language.
Effectively introduce yourself and others.
Rephrase blunt communication for better communication.
List techniques for dealing with difficult people.
Develop an action plan to improve your communication skills.

Course Outline

Communication as a Tool for Technology Professionals - Why Communication Skills Are Critical to Business Success

This training kicks off with a discussion of what makes communicating with non-technical people difficult but why it’s important to learn how to do it well. In this foundation module, participants will identify their particular challenges and concerns.

Building Personal Credibility - Understanding Different Communication Styles
Module two focuses on each participant’s personal communication style. Using the Business Training Works’ signature diagnostic tool, The Communication Jungle, participants will learn to identify their own behavioral styles, the styles of their coworkers and clients, and how to adjust for better communication.

It’s Not What You Say... - Rephrasing for Better Relationships
Learning the lesson "it’s not what you say but how you say it," is one that takes some people years to understand. In this module, participants will learn how to finesse language so that it will be better received in conversations and in writing. Special emphasis is placed on learning to say "no" in ways that reduce conflict, and eliminating phrases such as, "we can’t do that," and "that makes no sense."

Tools of the Trade - Voicemail, Email, Memos, and More
When used poorly, certain office communication tools designed to improve business communication do exactly the opposite. Anyone who has ever sent a misinterpreted email can attest to this fact. From writing style to telephone etiquette, this module reviews office communication tools and how to use them for maximum effectiveness.

Thingamagigees and Gizmos - Communicating Technical Information to Non-technical People
Communicating technical information to non-technical people can often appear to be an insurmountable task for many technical professionals. This module introduces techniques for keeping non-technical people interested in technical information and its effects on an organization.

Difficult Personalities and Difficult Situations - Dealing with the Challenging
This program concludes with case study evaluations of ways to deal effectively with difficult personalities and difficult situations. From negaholics to backstabbers, and whiners to minimal contributors, participants discuss better ways with which to communicate and work with those whose actions make the process harder.
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Phone:301.934.3250

School Address:

9015 Katie Court . Port Tobacco, MD 20677 USA

Jobs & Resumes: Port Tobacco
Houses & Roommates: Port Tobacco

Basic Business Etiquette Training
Executive Business Etiquette Training
Communication Skills
Dealing with Difficult People - Communication Skills Training
Negotiation Skills
Business Writing
Listening Skills
Communication Skills for Managers and Supervisors
Workplace Diversity
Team Building
Customer Service Telephone Skills
Coaching for Customer Service
Supervision Skills For Managers
CUSTOMER SERVICE EXCELLENCE
Basic Supervision
Time Management

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