Communication Skills for Managers and Supervisors

Business Training Works, Inc.
Port Tobacco, MD, United States

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' Effective communication is critical element of successful supervision and leadership. From one-on-one discussions to group presentations, "Communicating with Influence" shows busy managers how to get positive results using proven communication techniques.


Program Objectives

As a participant, at this program’s conclusion you should be able to:
Demonstrate the use of open and closed questions.
Identify your behavioral style and its unique challenges.
Describe a model of feedback, communication, and listening.
Set SMART goals.
List tactics for dealing with difficult people.
Organize information in a clear and concise manner.
Create an attention grabbing introduction.
Implement techniques for varying your vocal tones and body language.
Develop strategies for handling hecklers, bullies, and other participants.
Course Outline

Communicating to Influence and Inspire ¨C A Starting Point
This training kicks off with a discussion of what diplomacy and tact are and why they are important skills to practice and develop. In this foundation module, participants will evaluate the communication styles of several well-known people and list the strengths and weaknesses of each.

Building Personal Credibility - Understanding Different Communication Style
Module two shifts the focus inward to each participant’s personal communication style. Using the Business Training Works’ signature diagnostic tool, The Communication Jungle, participants will learn to identify their own behavioral styles, the styles of their coworkers and clients, and how to adjust for better communication.

HEAR - A Model for Better Listening
This module explores the HEAR model; a method for better listening. Participants will learn how to focus on the speaker, empathize with what is being said, analyze the message, and respond. Participants will engage in several rounds of practice listening where they will pinpoint their biggest challenges for additional focus.

Difficult Personalities and Difficult Situations - Dealing with the Challenging
In module four, participants develop solutions for effectively managing difficult personalities and difficult situations. From "negaholics" to backstabbers, and whiners to minimal contributors, participants discuss better ways with which to communicate and manage those whose actions make the process harder.

It’s Not What You Say... - Rephrasing for Better Relationships
Learning the lesson "it’s not what you say but how you say it," is one that takes some people years to understand. In this module, participants will learn how to finesse language so that it will be better received in conversations and in writing. Special emphasis is placed on learning to say "no" in ways that reduce conflict and eliminating phrases such as, "that’s not my job," and "I don’t know."

Be SMART - Goal Setting for Peak Performance
Delegating and setting realistic and manageable goals is a critical skill for managers and supervisors to possess. This module explores the components of SMART goals, and allows participants to practice delegating and communicating goals and expectations to the people they supervise. Special emphasis is placed on developing employees and grooming them for additional opportunities.

So, How Am I Doing? - Delivering Performance Feedback
Performance feedback should not only happen during an annual review. It should be part of the normal working relationship between managers and those they supervise. This module explores the steps of giving both positive and negative feedback. Using case studies and real-life examples, participants will have the opportunity to practice giving feedback to subordinates.

How Long Is This Going to Last? - Running Effective Meetings
Nobody likes to sit through a meeting that goes nowhere. A well run meeting is the sign of a good manager. This module reviews the importance of agendas, mechanics of a good meeting, and pitfalls to avoid.

Stop Shaking in Your Shoes - How to Overcome the Fear of Public Speaking
Fear is a reason many people do not enjoy public speaking. This module looks at the reasons for fear, techniques to overcome fear, and gives participants a checklist for projecting the best possible image. Say goodbye to "um," "ah," and "you know."

Know-It-Alls, Talkers, and Bullies - Managing Hecklers
It is sometimes said that, "there is one in every group." A difficult person makes the job of a presenter a challenge at best. Learning how to manage those audience members who, "don’t want to be there," is an essential skill of top speakers. This module explores handling difficult people and challenging situations.

Flip Charts, Power Point, and Slides - Effective Visual Aids
Choosing and using visual aids is an integral part of many presentations. This program concludes with a review of available options and the benefits and drawbacks of each.

...''

Phone:301.934.3250

School Address:

9015 Katie Court . Port Tobacco, MD 20677 USA

Jobs & Resumes: Port Tobacco
Houses & Roommates: Port Tobacco

Basic Business Etiquette Training
Executive Business Etiquette Training
Communication Skills
Dealing with Difficult People - Communication Skills Training
Negotiation Skills
Business Writing
Listening Skills
Communication Skills Training for Technical Professionals
Workplace Diversity
Team Building
Customer Service Telephone Skills
Coaching for Customer Service
Supervision Skills For Managers
CUSTOMER SERVICE EXCELLENCE
Basic Supervision
Time Management
Organizational Skills

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