Workplace Diversity

Business Training Works, Inc.
Port Tobacco, MD, United States

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' Having a diverse workforce and training everyone in an organization to appreciate and embrace diversity can help set a business apart from its competition. The consequences for organizations that lag behind in addressing issues of diversity are high: missed opportunities, customer and client complaints, service delivery problems, etc. This onsite training program explores the challenges that come about from diversity, issues that surface in diverse workgroups, and methods for handling conflict.

Program Objectives

As a participant, at this program’s conclusion you should be able to:

Explain the business case for diversity.
Describe the challenges and remedies for stereotypes in the workplace.
Demonstrate the use of open and closed questions.
Identify and explain the four basic behavioral styles and the benefits and challenges of each.
Describe a model of feedback, communication, and listening.
Explain the importance of body language in the listening process.
Demonstrate techniques for better listening to challenging speakers.
Develop an action plan to improve your communication skills.

Course Outline

The Business Case for Diversity - Profiting from Differences
This training begins with a diversity self-assessment and discussion of why diversity in the workplace is both beneficial and here to stay. The organizational and personal benefits of greater tolerance are stressed and illustrated through hands-on activities.

The Communication Jungle - Why Some People Are Better Listeners
Module two focuses on each participant’s personal communication style. Using the Business Training Works’ signature diagnostic tool, The Communication Jungle, participants will learn to identify their own behavioral styles, the styles of their coworkers and clients, and how to adjust for better communication. Special emphasis is placed on cultural differences and tolerance for other communication styles.

"Not Our Kind" - Overcoming Stereotypes in the Workplace
In this module participants will analyze the messages they are exposed to everyday, including the use of stereotypes to portray different groups of people. A discussion of how those stereotypes help perpetuate intolerance will follow, along with recommendations on how to break the cycle of stereotyping in the workplace.

HEAR - A Model for Better Listening
This module explores the HEAR model; a method for better listening. Participants will learn how to focus on the speaker, empathize with what is being said, analyze the message, and respond. Participants will engage in several rounds of practice listening where they will pinpoint their biggest challenges for additional focus.

Reading Body Language - Nonverbal Cues Explained
Sometimes what is said is not what is meant, something careful students of body language know. This module reviews the importance of nonverbal communication signals, how they affect the communication process, and how to listen more effectively by recognizing those signals. Special attention is paid to cultural and gender differences in body language interpretation.

Challenging Speakers - Listening to Those Who ...
Some people are easier to listen than others. This module focuses on learning to better listen to challenging speakers and those from different backgrounds.

Better Questions, Better Answers - Skills for Drawing Others Out...
Many people can have an entire conversation without asking a single question. Unfortunately, they often miss the point, miss out on facts, or miss an opportunity to communicate that they really understand the speaker. This module focuses on how to ask open-ended and closed-ended questions, and when to use each.

Sometimes the Perfect Solution - Agreeing to Disagree
Different points of view often lead to conflict in the workplace. Occasionally, those conflicts can lead to a virtual work stoppage; when from the very beginning "agreeing to disagree" would have solved the problem. In this module, participants will evaluate several case studies and determine whether "agreeing to disagree" is an option. The will then practice using the technique to communicate a point of view.

Organizational Audit - A Snapshot
The program concludes with a review of all concepts discussed, personal goal setting, team goal setting (if applicable) and an examination of views on current workplace practices and step needed for best practices.
...''

Phone:301.934.3250

School Address:

9015 Katie Court . Port Tobacco, MD 20677 USA

Jobs & Resumes: Port Tobacco
Houses & Roommates: Port Tobacco

Basic Business Etiquette Training
Executive Business Etiquette Training
Communication Skills
Dealing with Difficult People - Communication Skills Training
Negotiation Skills
Business Writing
Listening Skills
Communication Skills Training for Technical Professionals
Communication Skills for Managers and Supervisors
Team Building
Customer Service Telephone Skills
Coaching for Customer Service
Supervision Skills For Managers
CUSTOMER SERVICE EXCELLENCE
Basic Supervision
Time Management
Organizational Skills
Stress Management

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