Supervision Skills For Managers

Business Training Works, Inc.
Port Tobacco, MD, United States

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' Leadership, delegation, motivation, and coaching are all hallmarks of effective managers. This dynamic training program is designed for both seasoned and new managers, and works well with combined groups. Individual skills and opportunities are examined, along with the fundamental components of effective managing: delegating, goal setting, giving performance feedback, providing growth opportunities, and more.

Program Objectives

As a participant, at this program’s conclusion you should be able to:
Recognize your strengths and growth opportunities as a manager.
Recognize the four behavioral styles and how to coach each.
Capitalize on your style for more effective communication.
Delegate tasks to others.
Set SMART goals for yourself and others.
Provide constructive feedback and follow up on goals and workgroup targets with subordinates.
Counsel an employee who is not performing up to expectations.
Illustrate the impact of body language and voice tones on communication.
List tactics for dealing with difficult behaviors.
Effectively run a business meeting.
Develop an action plan to improve your supervision skills.

Course Outline

The Professional Manager - Where Are You?
This training begins with a self-assessment, where managers will rate their leadership and supervisory skills. If arranged in advance, feedback may also be solicited from the participants’ direct reports, managers, and coworkers.


Building Personal Credibility - Understanding Different Communication Styles
Module two focuses on each participant’s personal communication style. Using the Business Training Works’ signature diagnostic tool, The Communication Jungle, participants will learn to identify their own behavioral styles, the styles of their coworkers and subordinates, and how to adjust for better communication.

Be SMART - Goal Setting for Peak Performance
Delegating and setting realistic and manageable goals is a critical skill for managers and supervisors to possess. This module explores the components of SMART goals, and allows participants to practice delegating and communicating goals and expectations to the people they supervise. Special emphasis is placed on developing employees and grooming them for additional opportunities.

So, How Am I Doing? - Delivering Performance Feedback
Performance feedback should not only happen during an annual review. It should be part of the normal working relationship between managers and those they supervise. This module explores the steps of giving both positive and negative feedback. Using case studies and real-life examples, participants will have the opportunity to practice giving feedback to subordinates.

How Long Is This Going to Last? - Running Effective Meetings
Nobody likes to sit through a meeting that goes nowhere. A well run meeting is the sign of a good manager. This module reviews the importance of agendas, mechanics of a good meeting, and pitfalls to avoid.

Difficult Personalities and Difficult Situations - Dealing with the Challenging
This program concludes with case study evaluations of ways to effectively manage difficult personalities and difficult situations. From "negaholics" to backstabbers, and whiners to minimal contributors, participants discuss better ways with which to communicate and manage those whose actions make the process harder.
...''

Phone:301.934.3250

School Address:

9015 Katie Court . Port Tobacco, MD 20677 USA

Jobs & Resumes: Port Tobacco
Houses & Roommates: Port Tobacco

Dealing with Difficult People - Communication Skills Training
Negotiation Skills
Business Writing
Listening Skills
Communication Skills Training for Technical Professionals
Communication Skills for Managers and Supervisors
Workplace Diversity
Team Building
Customer Service Telephone Skills
Coaching for Customer Service
CUSTOMER SERVICE EXCELLENCE
Basic Supervision
Time Management
Organizational Skills
Stress Management
Administrative Assistant
Creativity and Critical Thinking
Sales Training
Train the Trainer

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