Basic Supervision

Business Training Works, Inc.
Port Tobacco, MD, United States

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' Becoming a manager is hard enough. But making the transition from colleague to boss is an even tougher situation that comes with its own set of unique challenges. ¡°Step up to Supervisor - Making the Transition from Buddy to Boss¡± is designed for those who have recently been promoted into a management role and for those who have been there for a while but are having trouble managing their "buddies." Special attention is paid to setting boundaries, running successful workgroups, goal setting and expectations, performance feedback, general supervision issues, and staff motivation.

Program Objectives

As a participant, at this program’s conclusion you should be able to:
Describe the role of supervisor and how it differs from the role of coworker.
Delegate tasks to others.
Set SMART goals for yourself and others.
Provide constructive feedback and follow up on goals and workgroup targets with subordinates.
Counsel an employee who is not performing up to expectations.
Describe appropriate ways of building a congenial work environment without crossing supervisor/coworker boundaries.
Illustrate the impact of body language and voice tones on communication.
Explain the four basic behavioral styles and how to adapt to each.
Capitalize on your style for more effective communication.
List tactics for dealing with difficult behaviors.
Develop an action plan to improve your supervision skills.

Course Outline

Good Manager, Bad Manager - What Do You Want to Be?
This training starts with a discussion of the qualities of both good and bad managers, and what can sabotage achieving success in a supervisory role. Emphasis is placed on techniques for gaining the respect of former coworkers and setting appropriate boundaries. This is a key module for those who need to break out of the "buddy, buddy" mold.

Building Personal Credibility - Understanding Different Communication Styles
Module two shifts the focus inward to each participant’s personal communication style. Using the Business Training Works’ signature diagnostic tool, The Communication Jungle, participants will learn to identify their own behavioral styles, the styles of their coworkers and subordinates, and how to adjust and coach for better communication.

It’s Not What You Say... - Rephrasing for Better Relationships
Learning the lesson "it’s not what you say but how you say it," is one that takes some people years to understand. In this module, participants will learn how to finesse language so that it will be better received. Special emphasis is placed on delivering messages to subordinates and effectively responding to phrases such as, "that’s not my job," and "I don’t know."

Be SMART - Goal Setting for Peak Performance
Delegating and setting realistic and manageable goals is a critical skill for managers and supervisors to possess. This module explores the components of SMART goals, and allows participants to practice delegating and communicating goals and expectations to the people they supervise.

So, How Am I Doing? - Delivering Performance Feedback
Performance feedback should not only happen during an annual review. It should be part of the normal working relationship between managers and those they supervise. This module explores the steps of giving both positive and negative feedback. Using case studies and real-life examples, participants will have the opportunity to practice giving feedback to subordinates.

Difficult Personalities and Difficult Situations - Dealing with the Challenging
This program concludes with case study evaluations of ways to effectively manage difficult personalities and difficult situations. From "negaholics" to backstabbers, and whiners to minimal contributors, participants discuss better ways with which to communicate and manage those whose actions make the process harder.

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Phone:301.934.3250

School Address:

9015 Katie Court . Port Tobacco, MD 20677 USA

Jobs & Resumes: Port Tobacco
Houses & Roommates: Port Tobacco

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Listening Skills
Communication Skills Training for Technical Professionals
Communication Skills for Managers and Supervisors
Workplace Diversity
Team Building
Customer Service Telephone Skills
Coaching for Customer Service
Supervision Skills For Managers
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Time Management
Organizational Skills
Stress Management
Administrative Assistant
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