Listentication

Innovative Horizons
Killeen, Texas, United States

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' This 1 day program is designed to provide employees, supervisors and managers an extensive coverage of personal dynamic listening skills, using the InScape Publishing Listening Skills Profile System. Participants will learn how to improve their listening skills in order to maximize performance. Listening and basic communication skills are discussed and practiced through role-playing and practical exercises. At course completion, participants will have a thorough understanding about their own listening habits and how to improve their listening skills.

COURSE BENEFITS

Our Listening Skills Program helps people in your organization:


Discover their preferred listening approach
Learn more effective ways of listening
Overcome communication barriers and reduce conflict
Match listening approaches to the needs of the situation for total communication and business results
Improve Customer Service by improving Listening Skills
Understand and utilize non verbal communication more effectively
Create and Employ A Personal Effective Listening Improvement Plan

PROGRAM TOPICS

Section 1 - Listentication Basics

Businesses And Effective Listening Skills
Listening Statistics
A Self-Evaluation Listening Profile
Reasons Why We Don’t Listen
Why Should I Listen?
Other Factors In Sending And Receiving Messages
The Primary Modes Of Perception
Why Become Better Listeners?

Section 2 - The Recipe & Rewards Of Good Listening

Four Ingredients Of Active Listening
Acquire The Message
Comprehend The Message
Assess The Message
Reply To The Message
Listening Technique
The Daydreaming Listener
The Submissive Listener
The Fault Finding Listener
The Involved Listener
How To Become A More Effective Listener
Top Ten Tips For Listening

Section 3 - Non-Verbal Communication

Non-Verbal Retention Study
7 Ingredients To Successful Non-Verbal Communication
Positive Listening Behaviors
Emotional "Hot Button" Behaviors
Thoughts On Body Language
How To Inspire Confidence Non-Verbally
Non-Verbalcommunications - What Do They Mean?

Section 4 - Listentication Summary

Active Listening Techniques
Understanding Active Listening Behaviors
Six Messages In Every Communication
Develop Good Listening Habits
Personal Effective Listening Improvement Plan

...''

Phone:254.290.3446

School Address:

Innovative Horizons, 1403 Bristol Drive, Killeen, TX 76542 USA

Jobs & Resumes: Killeen
Houses & Roommates: Killeen

Team Building
Conflict Management: How to Deal With Difficult People
Time Management
Terrific Telephone Customer Service
Advanced Skills for the Professional Trainer
On the Job Training for Managers & Supervisors
Developing Successful Communication Skills
Meeting Facilitation
Customer Service
Keys to Leadership & Supervision: The Dimensions of Leadership
Essential Skills in Adult Training

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