Knowledge Management

Frontline Management Institute
Sydney, Australia

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' This course provides strategies and techniques for effective collection, analysis and use of information in the workplace. Frontline Managers are an important contributor and user of information. Their competency in identifying, acquiring, analysing and using appropriate information plays a significant part in the effectiveness of the organisation¡¯s performance in a competitive environment.



Frontline managers, who may face either a confusing surplus or an annoying shortage of data, will be given useful strategies and approaches to identify what information is required and source it effectively. We look at new professional approaches to collecting and analysing information to make it more useful for the organisation. Participants use a variety of practical analytical tools and explore some of the principles learned from knowledge management.



Effective ways to prepare a business case or business plan are explored and participants are given practical guidelines in preparing an outline business proposal.

...''

Phone:+612 9281 2635

School Address:

Frontline Management Institute
579 Harris Street
Ultimo NSW 2007
Australia


Jobs & Resumes: Sydney
Houses & Roommates: Sydney

Effective Communication Skills
Effective Business Writing
Professional Presentation Skills
Influencing Skills
Customer Service Excellence
Work Priorities ¨C Personal Effectiveness
Operational Plans ¨C Organising for Action
Workplace Relationships ¨C Essential People Skills
Team Effectiveness ¨C The Leadership Challenge
Customer Service
Work Safety
Continuous Improvement
Risk Management

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