QUALITY CUSTOMER SERVICE

Dan Pelley.com
Lincoln, Danielson, Norwich, RHODE ISLAND, United States

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' Quality Customer Service is a process of striving for higher levels of customer satisfaction. The program benefits everyone because Quality Service meets or exceeds customer expectations, saves the company time and money, and makes the employee’s work easier and more rewarding. It also gives the company a significant competitive edge. Through a combination of short presentations and group activities, participants will be asked to look at their company in new and innovative ways. They’ll be challenged to seek continuous improvement and to experience the professional and personal satisfaction that results from contributing to a top-notch service organization. And they’ll take away a practical low-cost approach to customer service that will allow their company to be the example of what a service oriented organization ought to be.

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Phone:800-351-0495

School Address:

512 LONG ST.
WARWICK, RHODE ISLAND 02886 USA

Jobs & Resumes: Lincoln, Danielson, Norwich
Houses & Roommates: Lincoln, Danielson, Norwich

MANAGING PEOPLE
LEADERSHIP SKILLS
MANAGING FOR RESULTS
PROACTIVE LEADERSHIP
Building High Performance Teams
TEAM FACILITATION SKILLS
WORK TEAM PARTICIPATION SKILLS
TEAM-ORIENTED PROBLEM SOLVING
A STRUCTURED APPROACH TO QUALITY ACTION TEAMS
MANAGING MANAGERS
INTERVIEWING SKILLS

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