Training Course:Customer Service SkillsSchool/Trainer:Gilman Performance Systems, Inc.
Brookfield, CT, United States
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' This customized program guides participants in assessing and reviewing key customer service contact points and issues from the customer’s perspective (internal or external). Specific alternatives and decision points are explored to determine which ones to apply. Audio and/or videotape practice of telephone and face-to-face customer interactions are used to enhance customer service. Each participant receives his or her own tape.
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Please go to the school's official website for training price and schedule:
http://www.gpsadvantage.com
http://www.gpsadvantage.com/Programs/GPSST.html
Phone:203-740-9767
School Address:
Gilman Performance Systems, Inc.
PO Box 565, 499 Federal Rd
Brookfield, CT 06804 USA
Phone: 203-740-9767 Fax: 203-775-6817
Jobs & Resumes: Brookfield
Houses & Roommates: Brookfield
Other training courses offered by Gilman Performance Systems, Inc.:
Advanced Leadership
Interview and Selection Skills
Managerial Effectiveness
Meeting Management
Supervisory Skills
Team Effectiveness
Essential Sales Skills
Relationship Building -- Cross Selling
Sales Negotiation Skills
Sales Performance Management
Successful Sales Partnering
Time Management for Sales
Telemarketing Skills
Adventures in Leadership
Adventures in Quality
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