Conflict

Brainstorm Dynamics, Inc.
Cockeysville, MD, United States

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' This skill-based workshop is designed for employees in the organization who are faced with conflict, anger or value challenges. All the information and exercises can be easily applied to work-related situations. Conflict is designed to be facilitated in one-day, or if you prefer, in a series of short-term meetings.



Workshop Objectives

Participants will learn to:

Respond to anger in others, especially when it’s directed at them personally.

Manage and understand their own anger.

Recognize and deal with someone challenging a "value" such as fairness, integrity, trust, etc.

Deal with a person who sees the facts differently from them.

Gain a basic understanding of how to manage conflict in others when they are in a third party role.




Workshop Topics


Identifying Poor Responses to Anger


Learning How to Calm an Angry Person


Controlling Your Anger


Handling Challenges to "Values"


Resolving Differences in Facts

Manging Conflict in a Third Party Role

Identifying Blocks to Successful Performance

...''

Phone:410-561-9050

School Address:

Brainstorm Dynamics, Inc., PO Box 410, Cockeysville, MD 21030-0410


Jobs & Resumes: Cockeysville
Houses & Roommates: Cockeysville

Coaching
Customer Service
Facilitation Skills
Interviewing
Listening
Mentoring
Practical Leadership
Presentation Skills
Team Dynamics

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