Conflict Management

University of Phoenix Online
Phoenix, AZ, United States

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' This course prepares the manager to identify problems and opportunities arising from conflict among parties and stakeholders in organizations, to analyze those problems in detail, and to design and implement successful solutions to benefit from the opportunities and achieve the desired end state for the organization. Topics include the legal and regulatory environment of the employment relationship; the process of conflict and how it impacts organizations; and the application of negotiation, mediation, and other non-judicial dispute resolution techniques to resolve conflict to benefit the organization and stakeholders.
Topics and Objectives
Key concepts of Employment Conflict
Identify the nature and causes of conflict
Describe the impact of conflict on organizations
Identify methods used by organizations to manage conflict
Explain the major principles of employment and labor law
Alternative Solutions to Manage Employment Conflict
Analyze sources of conflict arising out of employment and labor law
Evaluate the role of organizational power structures in creating conflict
Compare and contrast non-judicial dispute resolution processes, including mediation, arbitration, and negotiation
Critical Analysis of Employment Conflict Resolution
Select the most effective non-judicial processes to resolve organizational conflict.
Create a plan to implement appropriate non-judicial conflict resolution processes.
Evaluate the effectiveness of the selected conflict resolution process.
Key Concepts of Non-Employment Conflict
Identify non-employment disputes that arise in organizations
Examine how conflict arises as a result of competing values.
Differentiate between constructive and destructive conflict styles.
Alternative Solutions to Manage Non-Employment Conflict
Analyze how various non-judicial dispute resolution processes can be applied to non-employment conflicts
Evaluate organizational conflict management systems.
Analyze risks associated with organizational conflict management systems.
Critical Analysis of Non-Employment Conflict Resolution
Create conflict management systems that mitigate and resolve disputes in the workplace.
Develop a plan to implement conflict management systems
Create metrics to measure the effectiveness of conflict management systems.
...''

Phone:(800)366-9699

School Address:

3157 E. Elwood Street, Phoenix, AZ 85034 USA

Jobs & Resumes: Phoenix
Houses & Roommates: Phoenix

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