Business Skills for IT Professionals

The Resource Center for Customer Service Professionals LLC
Chicago, IL, United States

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' This instructor-led, Web based training course presents skill sets that every successful resource manager must possess. As we all know, unskilled and untrained managers lack the people skills necessary to be efficient and effective. Become the best manager you can be by learning the latest techniques and approaches to management issues.

In this online training course, you’ll learn what experts in the field are saying about communications, leadership, negotiation, delegation, motivation, time management, critical thinking, and decision making. You will discover the fundamentals of effective management including the tools for powerful communications: quickly write reports that are concise and clear, structure letters and memos with purpose in mind, and prepare and deliver high-impact presentations that focus on specific, desired outcomes. Plus, you’ll analyze financial statements and become familiar with budgeting, and you’ll gain an understanding of critical thinking and how it relates to sound decision making.

By attending this 28 hour intensive seminar you’ll learn:

How to develop as a professional manager
Best practices for communicating up and down the organizational structure
How to structure and compose communications for clarity, relevance, and precision
Rules of effective time management
Delegation for maximum efficiency and management effectiveness\Why motivation is key to corporate success and a fundamental responsibility of every manager
How leadership serves as a management style and motivational tool
The techniques for generating imaginative solutions that lead to optimum outcomes
Best practices for making choices
Preparation for and execution of win-win negotiations
Preparation and delivery of productive presentations
...''

Phone:(708) 246-0320

School Address:

The Resource Center for Customer Service Professionals LLC
PO Box 401, Western Springs, IL 60558, USA


Jobs & Resumes: Chicago
Houses & Roommates: Chicago

Windows Vista
Migrating to Windows Vista
Effective Incoming Call Center Management
TOOLS AND METHODS FOR CALL CENTER MANAGERS
Measuring Call Center Effectiveness
Tools and Methods For Help Desk Managers
Telecom Essentials
Telecom Technology and Convergence
Introduction to Call Center Technology

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