Effective Incoming Call Center Management

The Resource Center for Customer Service Professionals LLC
Chicago, IL, United States

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' This call center managers training course will prepare you to build a solid foundation for successful call center management. In this training seminar you¡¯ll learn breakthrough strategies and techniques you can apply for years to come to ensure extraordinary customer service and achieve your personal career goals.

The seminar will enable you to:

Create a planning culture
Meet service levels consistently
Forecast the workload with accuracy
Develop accurate schedules
Manage the queue in real-time
Communicate unique call center dynamics
Set the right performance objectives
Improve quality and efficiency
Win the support and recognition of top management
You will also gain a wealth of benefits including strategies to:

Reduce abandonment rates and recover lost customers
Manage a wide range of contact channels
Exceed customer expectations
Raise performance standards
Reduce call center costs and improve your bottom line
...''

Phone:(708) 246-0320

School Address:

The Resource Center for Customer Service Professionals LLC
PO Box 401, Western Springs, IL 60558, USA


Jobs & Resumes: Chicago
Houses & Roommates: Chicago

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Notice: The course description on this page was captured from the Internet as historical reference or submitted by visitors. It was archived statically and not updated from day to day.
 

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