Tools and Methods For Help Desk Managers

The Resource Center for Customer Service Professionals LLC
Chicago, IL, United States

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' This help desk training seminar examines the many factors that can be controlled, and how to attack common help desk ills. In this course you’ll learn the concepts of proper strategic organization, management science, and help desk metrics. You will then be presented with a bundle of tools that will allow you to run your help desk at its optimum level.

Do you want to be the best help desk manager in the industry? If you do, this training seminar is for you.

Topics of study will include:

Having It All

Every effective help desk has three key components: low cost, flawless service, and short wait time. You will learn how to integrate these three vital components into your existing plan.
The Role of the Help Desk Manager

This training course will explain the manager’s functions and roles. A clear job description helps separate truly effective managers from the rest of the pack. You will learn what tools are critical for every great help desk manager.
Traits That Set You Apart

Be one of the best managers in the help desk industry. This training course presents certain traits that will set you apart from the average managers .You will learn how to make these traits your own.
Effective Help Desk

You will learn what is required to run an effective help desk operation continuously at peak levels and how to instill that vision in all employees
Know What to Manage

Effective help desk managers know what to manage and what to leave alone.You will learn what you and your team must manage to assure that your help desk is one of the best in your industry. You will also understand what tools are required to acquire and sustain top-notch service.
Understand Business Life Styles

Short business life cycles have created unique challenges for modern help desks. You will study life cycles and the S-curve, and why its phases are crucial for an effective help desk.
Help Desk Types

Understand the five types of help desks and how the operation must be designed to support their unique demands.
The Team

Operational functions, from the customer all the way to the end product, will be analyzed. Operational and support roles will be defined so that the help desk can function as a successful team.
Team Communication

Managers must share a clear vision. This requires concise terms and definitions. We will study the most commonly misused terms and how they undermine even the best help desks. Communication is critical to convert your help desk into the best in the business.
Knowing What Tools Are Essential

You will be taught what tools are critical for every help desk manager. These tools allow the manager to assess the correctness, consistency, and capability of every aspect of the help desk.
...''

Phone:(708) 246-0320

School Address:

The Resource Center for Customer Service Professionals LLC
PO Box 401, Western Springs, IL 60558, USA


Jobs & Resumes: Chicago
Houses & Roommates: Chicago

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