Telecom Technology and Convergence

The Resource Center for Customer Service Professionals LLC
Chicago, IL, United States

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' The evolution of voice, data, wireless and convergence technologies continues to gain momentum. The catalyst for many technology advancements is better, faster, and more cost effective solutions for everyday communications challenges. Multiprotocol Label Switching (MPLS), Virtual Private Networks (VPN), and Voice over IP (VoIP) are each examples of technologies that provide users the benefits of speed, convenience, and accessibility. These are just a few of the technologies that may lead to financial gains for your organization.

The application of telecommunication technology in every environment is unique. Understanding the technology, as well as its deployment on a provider-by-provider basis, can make the difference between adequate voice, data and wireless networks, and optimal networks. The Telecom Technology & Convergence Essentials training course defines voice, data and wireless network technologies, service provider variations on technology deployment, and an in-depth discussion about determining which technologies are best for your environment.

The training session contributes foundational building blocks to a proven methodology that will enable you to effectively manage your telecommunications infrastructure and technology.

By participating in this training seminar, you’ll learn:

Voice network technologies and applications in business terms
Wide area network technologies and applications in business terms
Wireless technologies and applications in business terms
Voice, data and wireless convergence technologies
Emerging technology essentials
Best practices for voice, data and wireless technologies selection
Building a technology business case
Calculating a return on investment for your technology project
Technology implementation project management techniques

How You and Your Company Will Benefit

Application of the knowledge presented in this workshop will enable you to:

Recommend voice and data technologies appropriate for your organization’s business goals
Select technologies that increase productivity and produce financial benefits for your organization
Perform benefits analysis for new technology deployments
Develop new technology ROI analysis reports
These core skills will enable you to improve the efficiency and reduce the overall cost of your company’s telecommunications technology infrastructure.

Who Should Attend

Telecom Managers, IT/IS Managers, Telecom Analysts, and Telecom Specialists will all benefit from this workshop. You should attend this workshop if you wish to expand your knowledge of voice and data technologies or if you are responsible for:

Technology planning
Infrastructure needs assessment
Network design
Return on investment analysis
Managing a telecom budget
Managing telecom resources
...''

Phone:(708) 246-0320

School Address:

The Resource Center for Customer Service Professionals LLC
PO Box 401, Western Springs, IL 60558, USA


Jobs & Resumes: Chicago
Houses & Roommates: Chicago

Business Skills for IT Professionals
Windows Vista
Migrating to Windows Vista
Effective Incoming Call Center Management
TOOLS AND METHODS FOR CALL CENTER MANAGERS
Measuring Call Center Effectiveness
Tools and Methods For Help Desk Managers
Telecom Essentials
Introduction to Call Center Technology
Designing Six Sigma Call Centers
Implementing Six Sigma in Call Centers
Call Center Strategic Planning
Support Center Manager Certification
Managing a Help Desk Improvement Project
Management and Leadership Skills for New Managers
Project Management
Monitoring and Coaching

Notice: The course description on this page was captured from the Internet as historical reference or submitted by visitors. It was archived statically and not updated from day to day.
 

Tips: If you can not find a training course suitable for you instantly, you can leave your training request here and let trainers contact you later.