Training Course:Introduction to Call Center TechnologySchool/Trainer:The Resource Center for Customer Service Professionals LLC
Chicago, IL, United States
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' This instructor led online training course will provide an overview of the many technologies used in the incoming call center to improve customer service and maximize efficiency of the center. Three categories of technologies will be presented:
The first part of the workshop will focus on various call routing and delivery mechanisms for getting the call to the agent desktop.
The second part of the workshop will focus on related call center technologies that benefit the organization as the center grows in size and complexity to manage performance.
The third part of the workshop will focus on wide array of CRM technologies to support the customer experience. The session will also include tips on procuring and implementing these technologies in the call center.
By participating in this live Web seminar you will learn to:
Define the three basic functions of technology: call delivery, performance management, and customer interaction.
Identify what alternatives are available for routing calls and contacts to the agent’s desktop.
Describe the technologies that are available to help manage the performance of the contact center and the staff.
Describe the latest in front-office and back-office CRM technologies.
Identify some inexpensive technologies that could benefit your call center immediately.
...''
Please go to the school's official website for training price and schedule:
http://www.the-resource-center.com
Phone:(708) 246-0320
School Address:
The Resource Center for Customer Service Professionals LLC
PO Box 401, Western Springs, IL 60558, USA
Jobs & Resumes: Chicago
Houses & Roommates: Chicago
Other training courses offered by The Resource Center for Customer Service Professionals LLC:
Business Skills for IT Professionals
Windows Vista
Migrating to Windows Vista
Effective Incoming Call Center Management
TOOLS AND METHODS FOR CALL CENTER MANAGERS
Measuring Call Center Effectiveness
Tools and Methods For Help Desk Managers
Telecom Essentials
Telecom Technology and Convergence
Designing Six Sigma Call Centers
Implementing Six Sigma in Call Centers
Call Center Strategic Planning
Support Center Manager Certification
Managing a Help Desk Improvement Project
Management and Leadership Skills for New Managers
Project Management
Monitoring and Coaching
Customer Support Team Leader Certification
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