Designing Six Sigma Call Centers

The Resource Center for Customer Service Professionals LLC
Chicago, IL, United States

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' You will learn what Six Sigma design is, and how to apply it in call centers. You will not be overwhelmed with baffling rules, frustrating formulas, and confusing tables that may be useful only in theory. Instead, you will discover the proper tools to use at the right time to achieve maximum benefit. This class cuts straight to designing for six sigma results and an optimized call center. ...''

Phone:(708) 246-0320

School Address:

The Resource Center for Customer Service Professionals LLC
PO Box 401, Western Springs, IL 60558, USA


Jobs & Resumes: Chicago
Houses & Roommates: Chicago

Business Skills for IT Professionals
Windows Vista
Migrating to Windows Vista
Effective Incoming Call Center Management
TOOLS AND METHODS FOR CALL CENTER MANAGERS
Measuring Call Center Effectiveness
Tools and Methods For Help Desk Managers
Telecom Essentials
Telecom Technology and Convergence
Introduction to Call Center Technology
Implementing Six Sigma in Call Centers
Call Center Strategic Planning
Support Center Manager Certification
Managing a Help Desk Improvement Project
Management and Leadership Skills for New Managers
Project Management
Monitoring and Coaching
Customer Support Team Leader Certification
Call Center Workforce Management

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