Call Center Strategic Planning

The Resource Center for Customer Service Professionals LLC
Chicago, IL, United States

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' This call center leadership training course is specifically designed for those with strategic and leadership responsibilities and offers a forum unparalleled in the industry for developing call center direction and priorities. The seminar presents new perspectives and peer-to-peer discussions on how to lead your call center in the right direction. You¡¯ll collaborate with other executives who have responsibilities to develop strategies to meet new demands and expectations of today’s call center environment. You¡¯ll will also gain up-to-date information required to manage the ever changing customer relationship issues.

You¡¯ll learn practical methods to:

Develop a comprehensive customer access strategy

Integrate multiple customer contact channels

Define and improve call center return on investment

Align people, processes and technologies with a single vision

Establish development priorities and plans

Build a strong case for needed investments

You¡¯ll gain new knowledge to:

Inspire customer loyalty

Improve your organization¡¯s strategic value

Implement a solid strategic planning process

Enhance your leadership skills

Apply the lessons of the world¡¯s best customer contact centers

Exchange ideas with a network of managers and directors

Who should attend?
This training course is designed for directors, vice presidents and managers with leadership, budgetary and strategic responsibilities.
...''

Phone:(708) 246-0320

School Address:

The Resource Center for Customer Service Professionals LLC
PO Box 401, Western Springs, IL 60558, USA


Jobs & Resumes: Chicago
Houses & Roommates: Chicago

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