Management and Leadership Skills for New Managers

The Resource Center for Customer Service Professionals LLC
Chicago, IL, United States

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' Being an effective leader requires not only excellent technical skills, but also interpersonal and management skills. This management training course will provide you with essential knowledge required to handle various challenges faced by a new manager. The four day intensive training will prepare you to identify and utilize your unique leadership style, understand the attitudes and abilities of your employees, give proper feedback, be a good coach, build and maintain an effective team, and motivate.

By attending this seminar you’ll learn:

The roles of a new manager
Discover your responsibilities as a supervisor or new manager as they relate to planning, executing, and monitoring your duties
Learn how to avoid micro-managing-the number one mistake of new managers
Utilize the Myers-Briggs Personality Indicator to understand the 16 combinations of personality types.
Gain an understanding of the communication loop and how to avoid obstacles to effective communication
Gain the skills needed to master active listening
Learn how to conduct performance reviews and provide effective feedback
Who Would Benefit
Management and Leadership Skills for New Managers training course is ideal for those who are or will be responsible for managing staff or consultants; project managers; new supervisors; or any supervisor with less than 5 years of experience.
...''

Phone:(708) 246-0320

School Address:

The Resource Center for Customer Service Professionals LLC
PO Box 401, Western Springs, IL 60558, USA


Jobs & Resumes: Chicago
Houses & Roommates: Chicago

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