Training Course:Project ManagementSchool/Trainer:The Resource Center for Customer Service Professionals LLC Chicago, IL, United States
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' Project management is the application of knowledge, skills, tools, and techniques to a broad range of activities in order to successfully meet predetermined project requirements. In this training course, you will be introduced to the best practices of project management. With hands-on activities, youll become an expert in effectively managing all phases of a project. This 3-day training seminar uses the structured project management framework of initiation, planning, execution, control, and formal closing, teaching you the steps that ensure project success. The course focuses on practical tools and techniques you can use immediately back on the job. You will spend 75% of your time working on a project during class - from initiation to close. The hands-on approach during this training gives you the best opportunity to acquire skills that otherwise would take months to master.
Youll Learn...
Basic terminology of project management How to identify the project management life cycle To understand the project management knowledge areas How to Build a business case for project initiation How to define project scope and stakeholder expectations How to define roles and responsibilities for project stakeholders How to build an effective WBS and project schedule To ensure buy-in from your team and sponsors How to identify, analyze, quantify, mitigate, and manage risks How to create project management plans for quality, communication, resources, and stakeholder management How to manage project change through formal change control processes How to close a project Who Would Benefit This training course is ideal for Associate project managers, project managers, IT project managers, project coordinators, project analysts, project leaders, senior project managers, team leaders, product managers, program managers, project team members, stakeholders, and senior managers who want to use Microsoft Project 2003.
...''
Please go to the school's official website for training price and schedule: http://www.the-resource-center.com
Phone:(708) 246-0320
School Address:
The Resource Center for Customer Service Professionals LLC PO Box 401, Western Springs, IL 60558, USA
Jobs & Resumes: Chicago Houses & Roommates: Chicago
Other training courses offered by The Resource Center for Customer Service Professionals LLC:
Tools and Methods For Help Desk Managers
Telecom Essentials
Telecom Technology and Convergence
Introduction to Call Center Technology
Designing Six Sigma Call Centers
Implementing Six Sigma in Call Centers
Call Center Strategic Planning
Support Center Manager Certification
Managing a Help Desk Improvement Project
Management and Leadership Skills for New Managers
Monitoring and Coaching
Customer Support Team Leader Certification
Call Center Workforce Management
Call Center Agent Retention Strategies
Recruiting, Screening, and Hiring
Increase Call Center Employee Retention
Maximizing Sales Results in Call Center
Call Center Metrics, Data Analysis, & Reporting
HELP DESK METRICS
Notice: The course description on this page was captured from the Internet as historical reference or submitted by visitors. It was archived statically and not updated from day to day.
Tips: If you can not find a training course suitable for you instantly, you can leave your training request here and let trainers contact you later. |
|
|