Customer Support Team Leader Certification

The Resource Center for Customer Service Professionals LLC
Chicago, IL, United States

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' The customer support team lead serves many important roles in the support center. For help desk customers, the support team leader is a customer advocate. For support center professionals, the team leader is a organizational role model and a source of instruction, motivation, inspiration, guidance, and confidence. And, for the organization, the team leader is management’s agent for communicating and effecting company strategy and initiatives at the team level. For these reasons, a team lead must be technically savvy, customer-focused, and also be able to step away from the day-to-day operations to initiate change and process improvement.

This two-day certification training seminar focuses on refining the customer support team leader’s leadership, communications, business writing, and presentation skills. This course will also cover techniques for evaluating team performance, quality assurance, monitoring, and fundamentals of coaching and mentoring. Additional role-playing exercises and relevant group interaction with dynamic instruction ensures a powerful and comprehensive learning experience.

Following completion of the course, participants will have an opportunity to take the Certified Team Lead certification exam. Certification ensures that support professionals possess advanced skills for providing excellent customer care, as well as an established and highly marketable skill set that will be valued by management in performance and salary evaluation. Becoming a Certified Team Lead also provides a career boost, heightening your confidence and motivation. And, customers, peers, and management will respect your credentials.
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Phone:(708) 246-0320

School Address:

The Resource Center for Customer Service Professionals LLC
PO Box 401, Western Springs, IL 60558, USA


Jobs & Resumes: Chicago
Houses & Roommates: Chicago

Telecom Technology and Convergence
Introduction to Call Center Technology
Designing Six Sigma Call Centers
Implementing Six Sigma in Call Centers
Call Center Strategic Planning
Support Center Manager Certification
Managing a Help Desk Improvement Project
Management and Leadership Skills for New Managers
Project Management
Monitoring and Coaching
Call Center Workforce Management
Call Center Agent Retention Strategies
Recruiting, Screening, and Hiring
Increase Call Center Employee Retention
Maximizing Sales Results in Call Center
Call Center Metrics, Data Analysis, & Reporting
HELP DESK METRICS
Business, Finance and Accounting Essentials for IT Managers
Telecom Service Inventory Management and Cost Control

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