Recruiting, Screening, and Hiring

The Resource Center for Customer Service Professionals LLC
Chicago, IL, United States

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' This instructor led online training course provides tips and guidelines for creating a more effective hiring process. You will be able to predict how those candidates you’re interviewing would perform on the job and how long they will stay. You will learn proven strategies for creating an effective recruiting pool and how to "skim the cream" to select the individuals who will be both effective on the job and happy on the phones for long-term retention. This live Web seminar will also provide an overview of the latest screening and assessment tools and legal guidelines to follow in the interviewing process.

Seminar attendees will learn to:

Perform a job task analysis to define candidate requirements.
Identify traditional and creative ways to attract a large, qualified base of recruits.
Design an effective set of interview questions.
Identify the hidden factors that lead to initial staff turnover.
Paint a realistic picture of the call center environment and daily work.
...''

Phone:(708) 246-0320

School Address:

The Resource Center for Customer Service Professionals LLC
PO Box 401, Western Springs, IL 60558, USA


Jobs & Resumes: Chicago
Houses & Roommates: Chicago

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