Increase Call Center Employee Retention

The Resource Center for Customer Service Professionals LLC
Chicago, IL, United States

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' This instructor led online training course takes a look at the turnover problem running rampant in today’s centers. We will discuss the main reasons employees leave (as well as the reasons they list for why they stay) and which of these are actually under management’s control. Through a case study exercise, see how to calculate the true cost of turnover in a typical contact center and receive a free spreadsheet for calculating the costs of turnover in your own center. Finally, you’ll hear fifteen proven ideas and tips for how to improve motivation and morale to further employee retention.

By participating in this live Web seminar you will learn to:

Calculate the hard and soft costs of turnover to the business.
Identify the main reasons employees leave and why they stay.
Identify specific actions supervisors can take to improve morale and retention for their teams.
Describe the key elements of an effective retention program and motivation program.
Outline fifteen different strategies for improving morale and retention within a work team.
...''

Phone:(708) 246-0320

School Address:

The Resource Center for Customer Service Professionals LLC
PO Box 401, Western Springs, IL 60558, USA


Jobs & Resumes: Chicago
Houses & Roommates: Chicago

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