Maximizing Sales Results in Call Center

The Resource Center for Customer Service Professionals LLC
Chicago, IL, United States

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' This hands-on, outbound call center sales training course presents proven practices in the areas of hiring, incentives, sales coaching and retention of top performers and is specifically created for Vice presidents, directors and managers. This is an application-oriented training which will transform the way you approach sales in your outbound call center. Educate yourself on 20 proven sales management strategies practiced by leading call centers. Gain insider knowledge of their secrets!

Maximizing Sales Results...
There is a system for sustaining peak sales in call centers! In this seminar, you will learn how to create an environment that is conducive to selling and is self-sustaining, even with changes in product, clients, campaigns, and personnel. The training seminar will debunk the myths surrounding selling in call centers and explore the proven practices of leading centers that are creating major value for their companies. By the end of this two-day workshop, you will know the amount of missed revenue in your center and have a plan to address it.

You will explore your own call center practices in this interactive, action-focused seminar. You’ll also get answers to questions you’ve always wondered about, such as:

Are great sales reps born or made?
How can I motivate my sales reps?
What sales metrics are most important?
What can I do to increase the sales of all reps?
How do I keep my top performers?
What closing tools are most effective for my customers?
You will uncover proven practices to:

Create incentive systems that ensure a financial payback
Use analytic tools to find lost revenue
Hire top sales reps
Utilize effective sales coaching methods
Reinforce why "second close tools" and "memorable sales closes" matter
Determine your sales key performance indicators and supporting metrics
Plus, you will learn how to:

Identify the reasons for low performing reps and what to do about them
Avoid the three most common incentive plan mistakes
Decide when and how to use sales contests
Boost the effectiveness of your rep and supervisor sales training
Demonstrate the value of your products or services to reps in meaningful ways
Sustain peak sales in your center
Who Should Attend?
This training seminar focuses on increasing revenue generated by the contact center, whether that is in a sales-only or a sales/service center. Vice presidents, directors and managers responsible for the sales performance of call centers will find value in this seminar. It covers principles applicable to both inbound and outbound sales opportunities.

...''

Phone:(708) 246-0320

School Address:

The Resource Center for Customer Service Professionals LLC
PO Box 401, Western Springs, IL 60558, USA


Jobs & Resumes: Chicago
Houses & Roommates: Chicago

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