Call Center Metrics, Data Analysis, & Reporting

The Resource Center for Customer Service Professionals LLC
Chicago, IL, United States

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' This call center management training course focuses on how to prepare information for effective call center reports. Call center managers who prepare, analyze, or apply information need the tools and background to implement a reporting system. The seminar prepares participants so they won’t be overwhelmed with baffling rules, frustrating formulas, and confusing tables that may be useful only in theory. Instead, this course provides practical, real-world tools to use at the right time to achieve maximum benefit.

You will take home:

An initial metric blueprint for your own facility
Excel templates for each type of reporting - just plug in your data
The ability to convert data into information for guaranteed improvements in your call center
Notes summarizing the key concepts and principles
...''

Phone:(708) 246-0320

School Address:

The Resource Center for Customer Service Professionals LLC
PO Box 401, Western Springs, IL 60558, USA


Jobs & Resumes: Chicago
Houses & Roommates: Chicago

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Recruiting, Screening, and Hiring
Increase Call Center Employee Retention
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CALL CENTER FINANCE
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Support Center Director Certification
HELP DESK AND SUPPORT CENTER PROFESSIONAL CERTIFICATION
Certified Telecom Management Specialist

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