Training Course:HELP DESK METRICSSchool/Trainer:The Resource Center for Customer Service Professionals LLC
Chicago, IL, United States
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' This help desk management training course provides knowledge on how to prepare, analyze, or apply information need the tools and background to implement a reporting system. Attend this taining seminar and you’ll go back to work with a practical, real-world, look at how to prepare information for effective help desk reports. This three day training course prepares participants so they won’t be overwhelmed with baffling rules, frustrating formulas, and confusing tables that may be useful only in theory. Instead, this course presents tools to use at the right time to achieve maximum benefit.
You will take home:
An initial metric blueprint for your own help desk
Excel templates for each type of reporting - just plug in your data
The ability to convert data into information for guaranteed improvements in your help desk
Notes summarizing the key concepts and principles
...''
Please go to the school's official website for training price and schedule:
http://www.the-resource-center.com
Phone:(708) 246-0320
School Address:
The Resource Center for Customer Service Professionals LLC
PO Box 401, Western Springs, IL 60558, USA
Jobs & Resumes: Chicago
Houses & Roommates: Chicago
Other training courses offered by The Resource Center for Customer Service Professionals LLC:
Management and Leadership Skills for New Managers
Project Management
Monitoring and Coaching
Customer Support Team Leader Certification
Call Center Workforce Management
Call Center Agent Retention Strategies
Recruiting, Screening, and Hiring
Increase Call Center Employee Retention
Maximizing Sales Results in Call Center
Call Center Metrics, Data Analysis, & Reporting
Business, Finance and Accounting Essentials for IT Managers
Telecom Service Inventory Management and Cost Control
CALL CENTER FINANCE
Telecom Invoicing, Analysis, and Cost Recovery
Call Center Professional Certification
Support Center Director Certification
HELP DESK AND SUPPORT CENTER PROFESSIONAL CERTIFICATION
Certified Telecom Management Specialist
ITIL Foundation Certification
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