Business, Finance and Accounting Essentials for IT Managers

The Resource Center for Customer Service Professionals LLC
Chicago, IL, United States

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' This brand new IT management training course presents skill sets that every successful manager must possess. To excel in a world of increased globalization, outsourcing and off-shoring, IT managers must increase their business acumen and sharpen their focus on contributions that will distinguish them from others. It is critical in today’s business world of fierce competition and cost cutting to continuously improve upon your skills to meet your company’s needs and market demands. The importance of IT within the business is unquestioned but equally important are the IT manager’s non-technical business skills. An investment in developing financial, communication, and leadership expertise will better position you for critical roles as the organization becomes more successful and the scope of information technology management evolves under ever changing IT environment.

IT managers are often stereotyped as the "keeper of the infrastructure and applications." Acquiring new skills will change this image to reflect the maturity of the IT organization as a "valued business contributor." The demand for popular frameworks like ITIL, COBIT, CMMI and Six Sigma are valuable in positioning IT organizations to make a bigger and broader impact on business operations. CIOs are receiving pressure from senior leaders to incorporate specific business methodologies into planning, organizing and operating IT departments. Providing IT services that add business value requires retooling and retraining on areas that are most beneficial to the individual, organization and the business. Performance alone is not enough - it’s equally important that you communicate regularly and effectively! Your communication style must be adaptive to ensure the right messages are getting through to the right audience. Communicate to gain visibility, demonstrate your value, and engage them in your success.

This two day training course covers the essentials that IT managers need to operate their organization more like a business. In addition, the course curriculum includes business, financial competencies and developing communication strategies that show cost-effective stewardship to business stakeholders. Real-life examples, best practices and group work sessions are used to reinforce the curriculum and to emphasize how important the IT maturation journey is toward business respect and credibility.

Who Would Benefit
This training is ideal for supervisors, managers or anyone who is about to acquire a leadership role or a managerial position. For those who aspire to develop and establish a long and successful career in the IT world, we highly recommend this training course.

...''

Phone:(708) 246-0320

School Address:

The Resource Center for Customer Service Professionals LLC
PO Box 401, Western Springs, IL 60558, USA


Jobs & Resumes: Chicago
Houses & Roommates: Chicago

Project Management
Monitoring and Coaching
Customer Support Team Leader Certification
Call Center Workforce Management
Call Center Agent Retention Strategies
Recruiting, Screening, and Hiring
Increase Call Center Employee Retention
Maximizing Sales Results in Call Center
Call Center Metrics, Data Analysis, & Reporting
HELP DESK METRICS
Telecom Service Inventory Management and Cost Control
CALL CENTER FINANCE
Telecom Invoicing, Analysis, and Cost Recovery
Call Center Professional Certification
Support Center Director Certification
HELP DESK AND SUPPORT CENTER PROFESSIONAL CERTIFICATION
Certified Telecom Management Specialist
ITIL Foundation Certification
ITIL Service Manager Certification

Notice: The course description on this page was captured from the Internet as historical reference or submitted by visitors. It was archived statically and not updated from day to day.
 

Facts: We provide free training course catalog service since 2003, in English and Chinese. Tens of thousands of visitors search our database from our portal and partners' websites each day.