Training Course:Call Center Professional CertificationSchool/Trainer:The Resource Center for Customer Service Professionals LLC
Chicago, IL, United States
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' Customers not only demand the best from the products and services they purchase, they demand the best in customer service as well. The quality of customer care provided by a call center will often determine whether or not the customer will make a repeat purchase.
Successful call centers know what it takes to offer exceptional customer care with every contact. The Call Center Professional Training and Certification course will give call center professionals an understanding of the technology and methodologies used to provide world-class customer support. This training focuses on best practices and the fundamentals of a successful call center. Participants will learn effective communication strategies that will position them to become universal agents. A major part of this call center course will present techniques for handling challenging customers. Career advancement strategies within the call center industry will also be reviewed.
This Web training seminar is designed for the busy call center professional. The course can be taken anytime, anywhere there is Internet access.
By participating in this online training course you’ll learn:
The basic framework, definition, value, and objectives of a successful call center
How to create a world-class call center
The components of Internet- and email-based support
Key measurements used within a call center
How to provide contact support
Communication strategies
Dealing with challenging customers
How to develop a career within the support industry
Career advancement strategies
Prerequisites
Students should be familiar with the basic concepts of a call center.
...''
Please go to the school's official website for training price and schedule:
http://www.the-resource-center.com
Phone:(708) 246-0320
School Address:
The Resource Center for Customer Service Professionals LLC
PO Box 401, Western Springs, IL 60558, USA
Jobs & Resumes: Chicago
Houses & Roommates: Chicago
Other training courses offered by The Resource Center for Customer Service Professionals LLC:
Call Center Agent Retention Strategies
Recruiting, Screening, and Hiring
Increase Call Center Employee Retention
Maximizing Sales Results in Call Center
Call Center Metrics, Data Analysis, & Reporting
HELP DESK METRICS
Business, Finance and Accounting Essentials for IT Managers
Telecom Service Inventory Management and Cost Control
CALL CENTER FINANCE
Telecom Invoicing, Analysis, and Cost Recovery
Support Center Director Certification
HELP DESK AND SUPPORT CENTER PROFESSIONAL CERTIFICATION
Certified Telecom Management Specialist
ITIL Foundation Certification
ITIL Service Manager Certification
ITIL Practitioner Certification
Customer Satisfaction and Loyalty
Survey Design and Data Analysis Workshop
Customer Care and Call Handling Skills
Notice: The course description on this page was captured from the Internet as historical reference or submitted by visitors. It was archived statically and not updated from day to day.
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