Support Center Director Certification

The Resource Center for Customer Service Professionals LLC
Chicago, IL, United States

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' This three-day training seminar will prepare support center directors to run their help desk organizations like a business by leveraging their knowledge, communication skills, and business & leadership skills. Directors will learn how to "do more with less" when faced with increased expectations, fewer resources and tightened budgets. Participants will learn techniques, strategies and practical, proven concepts for building and leading a successful help desk support organization using industry best practices and methodologies. By participating in this training and certification course you will not only earn the credentials but also the essential knowledge to help you market your support center to the upper management.

Participants will learn about...

Thinking and planning strategically while operating and delivering tactically
Operating a best-in-class support organization that can deliver cost-effective services
Understanding cost versus value
Assessment tools
Support center structure
Service levels
Operating procedures
Staffing and workforce management
Support center systems
Current trends within the business and support industry
Presenting a business case to senior management
Providing leadership and empowerment to the organization
...''

Phone:(708) 246-0320

School Address:

The Resource Center for Customer Service Professionals LLC
PO Box 401, Western Springs, IL 60558, USA


Jobs & Resumes: Chicago
Houses & Roommates: Chicago

Recruiting, Screening, and Hiring
Increase Call Center Employee Retention
Maximizing Sales Results in Call Center
Call Center Metrics, Data Analysis, & Reporting
HELP DESK METRICS
Business, Finance and Accounting Essentials for IT Managers
Telecom Service Inventory Management and Cost Control
CALL CENTER FINANCE
Telecom Invoicing, Analysis, and Cost Recovery
Call Center Professional Certification
HELP DESK AND SUPPORT CENTER PROFESSIONAL CERTIFICATION
Certified Telecom Management Specialist
ITIL Foundation Certification
ITIL Service Manager Certification
ITIL Practitioner Certification
Customer Satisfaction and Loyalty
Survey Design and Data Analysis Workshop
Customer Care and Call Handling Skills
HELP DESK PROFESSIONAL CERTIFICATION

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