HELP DESK AND SUPPORT CENTER PROFESSIONAL CERTIFICATION

The Resource Center for Customer Service Professionals LLC
Chicago, IL, United States

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' The Support Center Analyst certification and training course provides help desk professionals of all levels with strategies for effective customer care and problem resolution, as well as a knowledge of fundamental support processes and tools. In this two-day seminar, analysts will develop skills to manage the relationships between customers and their support team though in-class roleplaying exercises, significant group interaction, and exposure to real world scenarios.

Benefits of attending this help desk training course:

Assess customer business needs and exceed customer expectations
Improve critical thinking skills to resolve incidents quickly and consistently
Satisfy customers by using active listening skills and effective communication strategies
Identify and diffuse challenging customer behavior

Create win-win interactions with customers, management, and team members

Master the core processes used in service and support

Who Should Attend
This training seminar is ideal for help desk and technical support professionals who want to develop a knowledge and understanding of help desk and support center operations, and those who are seeking the certification.

The Value of Certification
Certification provides help desk professionals with advanced skills for delivering excellent support and customer care, as well as established and highly marketable skills that are valued by management. Becoming a certified Support Center Analyst provides a career boost, and credentials that customers, peers, and management will respect.

Prerequisites
Prerequisites for passing the certification exam will be a working knowledge and understanding of the demands placed on the support center analyst, the standard process requirements for most support operations, and the technology available to all support centers. Individuals should not attempt to take the certification exam unless they have worked in the support industry for six to twelve months, or have successfully completed this certification preparatory course.
...''

Phone:(708) 246-0320

School Address:

The Resource Center for Customer Service Professionals LLC
PO Box 401, Western Springs, IL 60558, USA


Jobs & Resumes: Chicago
Houses & Roommates: Chicago

Increase Call Center Employee Retention
Maximizing Sales Results in Call Center
Call Center Metrics, Data Analysis, & Reporting
HELP DESK METRICS
Business, Finance and Accounting Essentials for IT Managers
Telecom Service Inventory Management and Cost Control
CALL CENTER FINANCE
Telecom Invoicing, Analysis, and Cost Recovery
Call Center Professional Certification
Support Center Director Certification
Certified Telecom Management Specialist
ITIL Foundation Certification
ITIL Service Manager Certification
ITIL Practitioner Certification
Customer Satisfaction and Loyalty
Survey Design and Data Analysis Workshop
Customer Care and Call Handling Skills
HELP DESK PROFESSIONAL CERTIFICATION
Communication and Negotiation Skills

Notice: The course description on this page was captured from the Internet as historical reference or submitted by visitors. It was archived statically and not updated from day to day.
 

Tips: ASKEDU jobs and talents message board can help you find jobs related to your experience in a specific city, or hire somebody in place with particular knowledges.