Certified Telecom Management Specialist

The Resource Center for Customer Service Professionals LLC
Chicago, IL, United States

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' The Telecom Management Specialist training seminar and certification provides a unique forum to learn best practices that will help you meet your telecommunications goals. This training course is designed to help telecom management professionals gain greater insight into the telecommunication industry, and

Validate your position, skill set and credibility within your organization
Provide verification of your value as you advance your career
Keep you up-to-date on this very complex and fast moving industry
Position you as an elite player in the field of telecom management
Benefit your organization with your increased knowledge and skill set
Certification Program
Participants must complete 40 hours (5 days) of training, successfully complete a skills-based project, and pass a certification exam to earn Certified Telecom Management Specialist credentials. The project and exam are completed during the five days of intensive training.

The certification bootcamp shares step-by-step methodologies that enable telecom professionals to effectively overcome time, resource, and budget constrains affecting today’s telecom environments. This training seminar focuses on four telecom management best practices:

Creating and maintaining an accurate telecom service and
cost inventory
Invoice validation, error correction, and budget protection
Contract negotiations and contract lifecycle management
Managing service provider relationships and effectively resolving
disputes
Each best practice offers a proven methodology that enables effective telecom management.
You’ll learn:

How to create and maintain an accurate service inventory
How to manage moves, add, changes, and disconnects
Proven processes for invoice validation
How to correct invoice errors and obtain credits for overcharges
Effective cost reduction and service optimization strategies
Strategies and techniques for successful service
provider contract negotiations
Procedures for contract lifecycle management
How to effectively manage service provider relationships
Procedures for resolving service provider disputes
Application of the skills learned in this training and certification course will enable you to affect the efficiency and overall cost of your company’s telecommunications infrastructure.

Who Should Attend
This training seminar is ideal for telecom managers, IT/IS managers, telecom analysts, telecom specialists, and accounts payable specialists. You should participate in this course if you wish to certify your skills in telecom operations and are responsible for any of the following telecom elements:

Inventory & asset management
Invoice validation and error correction
Processing invoices for payment
Obtaining credits for invoice overcharges
Move, add, & change management
Contract negotiations and service procurement
Budget forecasting and budget management
...''

Phone:(708) 246-0320

School Address:

The Resource Center for Customer Service Professionals LLC
PO Box 401, Western Springs, IL 60558, USA


Jobs & Resumes: Chicago
Houses & Roommates: Chicago

Maximizing Sales Results in Call Center
Call Center Metrics, Data Analysis, & Reporting
HELP DESK METRICS
Business, Finance and Accounting Essentials for IT Managers
Telecom Service Inventory Management and Cost Control
CALL CENTER FINANCE
Telecom Invoicing, Analysis, and Cost Recovery
Call Center Professional Certification
Support Center Director Certification
HELP DESK AND SUPPORT CENTER PROFESSIONAL CERTIFICATION
ITIL Foundation Certification
ITIL Service Manager Certification
ITIL Practitioner Certification
Customer Satisfaction and Loyalty
Survey Design and Data Analysis Workshop
Customer Care and Call Handling Skills
HELP DESK PROFESSIONAL CERTIFICATION
Communication and Negotiation Skills
Customer Relationship Management (CRM)

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