ITIL Foundation Certification

The Resource Center for Customer Service Professionals LLC
Chicago, IL, United States

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' This EXIN accredited training course introduces the key concepts of each IT Infrastructure Library (ITIL) function and process for service delivery and service support. In today’s competitive business environment, IT innovations have changed the way many companies do business. In fact, IT services are so critical that any lapse instantly affects bottom-line performance. IT is too important - and costly - to leave to chance. On the third day of training, you’ll be ready to pass the certification exam, and upon completion of this course, you will be prepared to work within an ITIL framework.

The need for a robust IT infrastructure has led to a growing interest in ITIL. ITIL defines a process roadmap for providing customer-centric, cost-justified, business-driven IT services. It defines a holistic process framework that recasts IT from a product developer to a service provider. In this way, IT aligns with the needs of the business by proactively managing all aspects of the production environment. ITIL is internationally recognized as the de facto standard for IT Service Management and is rapidly emerging in the United States with the support of industry leaders such as Microsoft, IBM, Hewlett Packard, Computer Associates, and the IT Service Management Forum (ITSMF).

You will recieve your ITIL Foundation Certification by achieving a passing score on a 60-minute, 40-question examination given on the final day of the seminar.

By participating in this training course you’ll learn:

Key ITIL processes

Benefits of implementing each ITIL process in an organization

Basic concepts related to each ITIL process

Activities and roles involved in each process

Relationship of each ITIL process to other processes

Factors that impact the effectiveness of each ITIL process

Who should attend

ITIL Foundation training is essential for anyone involved in IT service provision:

IT Leadership

Key Business Managers

Network Operations

Business Process Analysts

Business Analysts

IT Consultants

Project Managers

Systems Integrators

Help Desk Managers and Analysts

Managed Service Providers

Application Developers

Solution Providers and Sales Staff

Prerequisites: Familiarity with IT Services is recommended.

...''

Phone:(708) 246-0320

School Address:

The Resource Center for Customer Service Professionals LLC
PO Box 401, Western Springs, IL 60558, USA


Jobs & Resumes: Chicago
Houses & Roommates: Chicago

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