ITIL Service Manager Certification

The Resource Center for Customer Service Professionals LLC
Chicago, IL, United States

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' This EXIN accredited ITIL masters training course is the highest achievement in ITIL training and certification. The path to earning an ITIL Service Manager certification is an intense 10-12 day in-course learning experience with expected interim self study. The training is delivered as 40% theory and 60% practical application through case studies. Participants are also evaluated during the training course on their presentation and communication skills.

Our success rate for the two certification exams are:

Service Support - 76%
Service Delivery - 69%
Participants who have passed the assessment during this course and achieved at least a score of 50% on each of the two 3-hour exams based on a case studies presented to them during this master’s course will earn the "Manager’s Certificate in IT Service Management"awarded by EXIN also refered to as ’Masters in IT Service Management’.

You’ll Learn how to execute the following:

Record, guard, and improve the selected ITIL Process(es)
Analyze IT Service Management processes within an organization
Design the organizational structure for implementing processes
IT Service Management processes
Assess and audit IT Service Management processes
Implement change processes
Perform proper written (reports, memos, project plans) and verbal communication
Identify important management skills required to be a good service manager
...''

Phone:(708) 246-0320

School Address:

The Resource Center for Customer Service Professionals LLC
PO Box 401, Western Springs, IL 60558, USA


Jobs & Resumes: Chicago
Houses & Roommates: Chicago

HELP DESK METRICS
Business, Finance and Accounting Essentials for IT Managers
Telecom Service Inventory Management and Cost Control
CALL CENTER FINANCE
Telecom Invoicing, Analysis, and Cost Recovery
Call Center Professional Certification
Support Center Director Certification
HELP DESK AND SUPPORT CENTER PROFESSIONAL CERTIFICATION
Certified Telecom Management Specialist
ITIL Foundation Certification
ITIL Practitioner Certification
Customer Satisfaction and Loyalty
Survey Design and Data Analysis Workshop
Customer Care and Call Handling Skills
HELP DESK PROFESSIONAL CERTIFICATION
Communication and Negotiation Skills
Customer Relationship Management (CRM)
Knowledge Management
Telecommunications Fundamentals

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