Training Course:ITIL Practitioner CertificationSchool/Trainer:The Resource Center for Customer Service Professionals LLC
Chicago, IL, United States
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' This EXIN-accredited training course replaces the independent Change and Configuration Management Practitioner Courses. In five days you will learn how to implement, manage and optimize the CRC processes in an organization through interactive classroom training.
This five day ITIL training seminar focuses on the implementation and management of the processes and functions involved in achieving control and stability within an IT infrastructure, including effective Change and Release Management processes based on an effective Configuration Management system. You will learn to optimize quality of service by responding to the need for changes in a controlled and time-effective manner, while keeping information about the infrastructure up-to-date and relevant.
Attendees will learn how to manage, organize and optimize the Change, Release and Control processes in an organization through interactive classroom training.
You will also learn to:
Develop a detailed understanding of Change, Release and Configuration Management
Create a comprehensive view of how the processes relate and support each other
Hands-on application of the process activities through practical assignments
Identify opportunities to continually improve and measure the processes
Take and pass the exam for the Practitioner’s Certificate in Control and Release (EXIN recommends an average of 60 hours of study). ...''
Please go to the school's official website for training price and schedule:
http://www.the-resource-center.com
Phone:(708) 246-0320
School Address:
The Resource Center for Customer Service Professionals LLC
PO Box 401, Western Springs, IL 60558, USA
Jobs & Resumes: Chicago
Houses & Roommates: Chicago
Other training courses offered by The Resource Center for Customer Service Professionals LLC:
Business, Finance and Accounting Essentials for IT Managers
Telecom Service Inventory Management and Cost Control
CALL CENTER FINANCE
Telecom Invoicing, Analysis, and Cost Recovery
Call Center Professional Certification
Support Center Director Certification
HELP DESK AND SUPPORT CENTER PROFESSIONAL CERTIFICATION
Certified Telecom Management Specialist
ITIL Foundation Certification
ITIL Service Manager Certification
Customer Satisfaction and Loyalty
Survey Design and Data Analysis Workshop
Customer Care and Call Handling Skills
HELP DESK PROFESSIONAL CERTIFICATION
Communication and Negotiation Skills
Customer Relationship Management (CRM)
Knowledge Management
Telecommunications Fundamentals
Telecom: Voice and Data
Notice: The course description on this page was captured from the Internet as historical reference or submitted by visitors. It was archived statically and not updated from day to day.
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