Customer Satisfaction and Loyalty

The Resource Center for Customer Service Professionals LLC
Chicago, IL, United States

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' In this detailed 2-day training course, you will learn about each facet of the customer satisfaction measurement process, from determining objectives and cost justification through design, execution, and application of the results to your organization’s customer relationship management operations. You will also have the opportunity to begin work on a real customer satisfaction survey on the last day of the class.

If you are about to embark upon a customer satisfaction measurement project, or if you need to re-think or redesign the current satisfaction measurement program in your company, don’t miss this intensive training seminar taught by the experts.

You will also learn:

Why it is important to assess customer satisfaction and the consequences of ignoring this vital area.
How to design a study to measure customer satisfaction, how to structure and administer the survey questionnaire and how to select the sample.
How to analyze and interpret the results from the customer satisfaction survey to answer specific management questions dealing with key drivers and performance.
How to implement results from the study to establish performance standards and goals for future.
...''

Phone:(708) 246-0320

School Address:

The Resource Center for Customer Service Professionals LLC
PO Box 401, Western Springs, IL 60558, USA


Jobs & Resumes: Chicago
Houses & Roommates: Chicago

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