HELP DESK PROFESSIONAL CERTIFICATION

The Resource Center for Customer Service Professionals LLC
Chicago, IL, United States

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' Help desk professionals who provide front line support represent the entire organization. That means it’s essential that every support analyst at your help desk offers the highest quality customer care to every caller.

This training and certification seminar gives help desk professionals advanced skills for providing excellent support and customer care, as well as an established and highly marketable skill set that will be valued by management in performance and salary evaluation. Becoming a Certified Help Desk Professional also provides a career boost, heightening your confidence and motivation. And, customers, peers, and management will respect your credentials.

In this 2-day help desk training seminar, you will learn innovative methodologies for effective call handling and problem resolution, as well as the fundamentals of help desk structure and procedures. The course incorporates role playing exercises and significant group interaction with dynamic instruction, enhancing problem-solving skills and improving customer care.

Prior to taking the Help Desk Professional Certification Exam, students will learn to:

Enhance the skills and characteristics that make you a successful help desk professional
Understand the elements of a service level agreement
Strengthen your customer care techniques
Manage customer expectations during a call
Improve your active listening and problem solving skills
Negotiate wins for the customer and the help desk
Make high-impact follow-up calls
Professionally escalate while retaining call ownership
Handle difficult customers and effectively deal with stress. ...''

Phone:(708) 246-0320

School Address:

The Resource Center for Customer Service Professionals LLC
PO Box 401, Western Springs, IL 60558, USA


Jobs & Resumes: Chicago
Houses & Roommates: Chicago

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