Communication and Negotiation Skills

The Resource Center for Customer Service Professionals LLC
Chicago, IL, United States

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' This business skills training course focuses on interpersonal communication skills and the art of negotiation. Through a study of verbal and nonverbal techniques, attendees will learn how to communicate effectively. You’ll Learn why sometimes what you say is misinterpreted and how to ensure that future communications will be correctly understood. You’ll also Learn how to engage effectively with others through listening actively, tailoring your discussion to the audience, being aware of your body language, set clear expectations and manage language and cultural barriers with local and remote teams.

Participate in this training seminar to understand what negotiation means and how often you negotiate without even realizing it. Learn how to plan your negotiations and best practices to deal with tough negotiators, develop strategies to be more effective in your negotiations, and learn when to walk away from a negotiation that is not going anywhere. This is an intensive training course that features case studies and other role-playing exercises that train participants on how to negotiate regardless of the level of their negotiation skills.

By attending this seminar you’ll Learn:

Internal communication process
Skills for listening and questioning
How to communicate nonverbally
How to deal with non-technical people
Negotiation overview
Negotiation process and planning
How to deal with tough negotiators
Who Should Attend
This training is ideal for associate project managers, project managers, project coordinators, project analysts, project leaders, senior project managers, resource managers, purchasing agents, team leaders, help desk supervisors, technical support managers, vendors, product managers, and program managers.
...''

Phone:(708) 246-0320

School Address:

The Resource Center for Customer Service Professionals LLC
PO Box 401, Western Springs, IL 60558, USA


Jobs & Resumes: Chicago
Houses & Roommates: Chicago

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