Training Course:Knowledge ManagementSchool/Trainer:The Resource Center for Customer Service Professionals LLC
Chicago, IL, United States
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' This training course provides support center supervisors, managers, and directors with a set of practical methods for gathering, storing and maintaining, and successfully re-using information.
In today’s fast-paced support industry, it is critical to know how to leverage your organization’s information through proper management. The Knowledge Management Foundations training course will provide vital insight into cutting-edge knowledge management techniques. Participants will learn essential knowledge management framework strategies. The training seminar focuses on the implementation of necessary tools and procedures to create and maintain a world-class knowledge management environment.
Managers require certain skills that are essential to properly leverage an organization’s information base. Participants will learn proven principles and practices which help maintain content quality and the life cycle of information. Participants will also learn best practices that will improve service levels and efficiency of their support center.
Course Benefits
The training course will help managers to:
Efficiently create and maintain quality content in a knowledge base
Motivate support analysts to use the knowledge base
Structure knowledge to make it easy to find and use
Minimize investments in knowledge workflow and maximize the return
Improve service levels to customers
Gain operational efficiencies
Increase the organization¡¯s value to their company
This seminar will review:
The definition of knowledge management
How to evaluate and organize existing information
The selection of knowledge management tools
How to create a method of categorization
Best practices for writing solutions, and
The maintenance and evaluation of knowledge base effectiveness
Who Should Attend
Knowledge Management training is ideal for support center professionals, supervisors, managers, and directors responsible for managing their support centers¡¯ resources and improving service.
Prerequisites
Participants should be familiar with the basic concepts of a support center.
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Please go to the school's official website for training price and schedule:
http://www.the-resource-center.com
Phone:(708) 246-0320
School Address:
The Resource Center for Customer Service Professionals LLC
PO Box 401, Western Springs, IL 60558, USA
Jobs & Resumes: Chicago
Houses & Roommates: Chicago
Other training courses offered by The Resource Center for Customer Service Professionals LLC:
Certified Telecom Management Specialist
ITIL Foundation Certification
ITIL Service Manager Certification
ITIL Practitioner Certification
Customer Satisfaction and Loyalty
Survey Design and Data Analysis Workshop
Customer Care and Call Handling Skills
HELP DESK PROFESSIONAL CERTIFICATION
Communication and Negotiation Skills
Customer Relationship Management (CRM)
Telecommunications Fundamentals
Telecom: Voice and Data
Voice over IP
Voice Over IP (VoIP) and IP Telephony
Networking Fundamentals
Network+ Bootcamp
TCP/IP Networking
Business Case Development for IT Managers
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